Focusing on reliability evaluation of elevator equipment operation, this paper builds a model for reliability evaluation of elevator equipment. First, we analyze the factors influencing the reliability of elevators and extract the initial evaluation indicators from four macro-perspectives: people, management, equipment, and environment, to build the index system for reliability evaluation of elevator equipment. And, we reduce the indicator set to remove the unnecessary indicators by using the rough set and weight the reduced indicators according to expert opinions. Finally, on this basis, we combine the grey number theory with the TOPSIS method to build an improved TOPSIS evaluation model, to evaluate the reliability of elevators and determine the optimal ordering.