A Validation Study of a Visual Analytics Tool with End Users

Candello, Heloísa; Cavalcante, Victor F.; Braz, Alan; Paula, Rogério Abreu de

doi:10.1007/978-3-319-07638-6_37

Cited by 2 publications

(1 citation statement)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Utilisation of recognisable and familiar visual images associated with real-world experiences, ensure that visualisation elements are recognised rather than recalled [22,39] Legend Provides the information required for clarifying and explaining the knowledge visualisation meaning and interpretation [36,[41][42][43] Knowledge transfer cognitive process…”

Section: Familiarity Associationmentioning

confidence: 99%

A Conceptual Knowledge Visualisation Framework for Transfer of Knowledge: An Organisational Context

Smuts

Scholtz

2020

Lecture Notes in Computer Science

View full text Add to dashboard Cite

Revolutionary advances in science and technology enables organisations to apply and optimise a world of visual and experiential learning in order to enhance the skills and knowledge of their employees. Furthermore, the volume and complexity of knowledge and information are such that unless a reporting structure is overlaid upon it, it may remain meaningless. Knowledge visualisation uses graphical representations to convey organisational knowledge, enabling employees to share and recall relevant knowledge. However, in order to assist organisations to create and transfer knowledge more effectively through knowledge visualisation, the aim of this study is to provide a conceptual knowledge visualisation framework for the transfer of knowledge for organisations. A conceptual knowledge visualisation framework was designed through a systematic literature review process where 15 organisational knowledge visualisation elements were identified. The 15 elements were grouped and presented in a 4-layered, embedded conceptual framework that organisations may apply to their knowledge visualisation efforts. By using such a framework, organisations may optimise learning and improve knowledge and skills of its employees.

show abstract

Section: Familiarity Associationmentioning

confidence: 99%

A Conceptual Knowledge Visualisation Framework for Transfer of Knowledge: An Organisational Context

Smuts

Scholtz

2020

Lecture Notes in Computer Science

View full text Add to dashboard Cite

show abstract

Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools

Cavalcante

Candello

Pinhanez

et al.

Maximizing Management Performance and Quality With Service Analytics

View full text Add to dashboard Cite

This chapter describes and validates the applicability of a visual analytics tool, named Workload Profile Analytics (WPA), in the context of incident management (IM) inside a large IT services provider. The WPA tool implements a method to evaluate the performance and quality of IM systems that uses temporal information from incident records (tickets). The method is based on a graphical representation, called Workload Profile Chart (WPC), which consists of a log-log chart obtained by computing and plotting the spreading of ticket data. Then, using the chart, a visual inspection is done to examine the concentration of tickets over the various areas of interest of the WPC and a diagnosis of potential issues is suggested. To illustrate how powerful WPA can be, two real world scenarios are depicted and used to validate the use of WPA in a large service delivery organization. Finally, some discussions about further improvements on the tool and research directions are done.

show abstract

A Validation Study of a Visual Analytics Tool with End Users

Cited by 2 publications

References 9 publications

A Conceptual Knowledge Visualisation Framework for Transfer of Knowledge: An Organisational Context

A Conceptual Knowledge Visualisation Framework for Transfer of Knowledge: An Organisational Context

Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools

Contact Info

Product

Resources

About