2021
DOI: 10.1007/s10055-020-00493-z
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A use case study comparing augmented reality (AR) and electronic document-based maintenance instructions considering tasks complexity and operator competency level

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Cited by 16 publications
(7 citation statements)
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“…In fact, even if the participants received a brief training, most of them (12 out of 18) reported no, or low, previous knowledge of AR or SG. Moreover, as con rmed by the NASA-TLX scores, the animal identi cation task was straightforward, while the AR systems showed better results in complex operations [41,42]. A possible explanation for the difference between BT300 + SMGL and HL + SMGL, in terms of operative performances, could be related to the spatialization of the information of the MR system.…”
Section: Discussionmentioning
confidence: 84%
“…In fact, even if the participants received a brief training, most of them (12 out of 18) reported no, or low, previous knowledge of AR or SG. Moreover, as con rmed by the NASA-TLX scores, the animal identi cation task was straightforward, while the AR systems showed better results in complex operations [41,42]. A possible explanation for the difference between BT300 + SMGL and HL + SMGL, in terms of operative performances, could be related to the spatialization of the information of the MR system.…”
Section: Discussionmentioning
confidence: 84%
“…The method differs from those identified from the maintenance instruction research because it focuses on reducing non-value-adding variety. As such, it can be used as an input or starting point for the methods highlighted in the literature section, such as the TOAMS (Huang et al ., 2015), customized maintenance documents (Huang et al ., 2014), or AR implementation (Fiorentino et al ., 2014; Havard et al ., 2021; Mourtzis et al ., 2020). From a maintenance architecture perspective, the method especially focuses on the links between the physical and action dimensions (Sigsgaard et al ., 2021a).…”
Section: Discussionmentioning
confidence: 99%
“…Similar results are seen in newer studies on the application of augmented reality (AR) in maintenance instructions. When introducing AR solutions instead of paper-or PDF-based methods, the amount of time spent on maintenance, as well as the number of errors, is reduced (Fiorentino et al, 2014;Havard et al, 2021;Mourtzis et al, 2020). Pham et al (2000) suggest a type of knowledge-based manual that allows a system to decide what instructions are needed based on user inputs.…”
Section: Maintenance Instructionsmentioning
confidence: 99%
“…Historically, such instructions have been paper based (Toscano, 2000), but recent years have seen the introduction of technology based solutions using tablets and smartphones and augmented reality (AR) (Fiorentino et al, 2014). While studies on the use of AR in maintenance have shown usefulness in reduction of execution time (Fiorentino et al, 2014;Havard et al, 2021;Mourtzis et al, 2020), minimization of errors (Fiorentino et al, 2014), and improved input capture (Neges et al, 2015), these studies tend not to focus on how to determine what information to deliver and how this is developed from the instructions currently in use. To identify such information, Kindervater & Strobhar (2014) developed an approach using semantic analyses that created modules of procedures that revealed that for a single case study, only 10% of the operational content of the instructions was unique.…”
Section: Maintenance Actionsmentioning
confidence: 99%