volume 66, issue 6/7, P456-467 2017
DOI: 10.1108/lr-12-2016-0105
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Sabelo Chizwina, Benford Rabatseta, Siviwe Bangani, Mathew Moyo

Abstract: Purpose The purpose of this paper is to highlight how North Western University (NWU) Library used Facebook and Twitter to inform, educate and communicate with library users during the students’ protests #FeesMustFall Campaign. Design/methodology/approach This paper follows a case study approach to examine how Facebook and Twitter were used to inform, educate and communicate with library users during the #FeesMustFall Campaign. Data was obtained from the NWU Library’s Facebook Insights, the Facebook page its…

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