A two-stage model of e-government growth: Theories and empirical evidence for U.S. cities

Reddick, Christopher G.

doi:10.1016/j.giq.2003.11.004

Cited by 269 publications

(174 citation statements)

References 15 publications

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“…Among the existing models, the most discussed and cited ones have a maximum of six stages. Reddick [2] proposed a two-stage maturity model which defines the maturity stages as a catalogue, where governments arrange information in a catalogue accessible by citizens and businesses, and a transaction, where governments offer full-fledged e-government services. Howard [8] developed a three-stage model with stages named publish, interaction, and transaction, where governments initially publish information online, then interact with stakeholders online, and finally, allow users to have online transactions.…”

Section: E-government Maturity Model Backgroundmentioning

confidence: 99%

“…The design of e-government projects is driven by e-government maturity models, which are often called stage models. A maturity model is a conceptual framework that outlines how e-government projects should be assimilated in stages [1,2]. Considering the enormity and complexity of electronic government projects, it is often assimilated in stages [3].…”

Section: Introductionmentioning

confidence: 99%

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E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

Joshi

Islam

2018

Sustainability

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Electric government (e-government) projects in developing countries are facing many challenges to deliver sustainable e-government services. From the existing literature, we found that most of the studies considered lack of technology, and limitations in budgets and human resources as the main hurdles in effective implementation of e-government services. Along with these limitations, we found that the e-government maturity models adopted by developing countries are failing to provide an appropriate strategic plan to deploy sustainable e-government services. While assessing the existing e-government maturity model, we made several observations on the lack of detail, the technology-centric nature, the emphasis on implementation, and the lack of an adoption strategy. This work contributes toward the proposition of a new e-government maturity model that would address the limitations of exiting e-government maturity models, and would support governments in developing countries to achieve sustainable e-government services. To achieve this goal, we considered five determinants-a detailed process, streamlined services, agile accessibility, use of state-of-the-art technology, and trust and awareness. The proposed model was validated by employing an empirical investigation through case-study and survey methods. We found that both the implementers (government) and adopters (users) of the e-government services benefited from the proposed model, resulting in an increased sustainability of e-government services.

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Section: E-government Maturity Model Backgroundmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

Joshi

Islam

2018

Sustainability

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“…It also provides networked ordinary citizens with the new virtual public spheres -for example social media networks in governmentthrough which they can influence (or even co-produce) innovations in political institutions, and hence help government move away from traditional supplyside, government-centric provision and delivery of public services, towards more demand-side, citizen-centric public services for greater citizen satisfaction and participation (Reddick 2005;Gauld et al 2010;Reddick 2011b). Citizen-centric Brought to you by | EP Ipswich Authenticated Download Date | 9/1/15 6:38 PM e-governance helps government more clearly understand citizens' diverse needs to facilitate government innovation and redesign e-government services: for example, one-way access to government data and policy information and two-way interaction and transaction with government (Reddick 2004).…”

Section: Theoretical Foundation: Citizen-centric E-governance and Socmentioning

confidence: 99%

“…The impact of large, regional natural disasters, such as 2004Indian Ocean Tsunami, 2005Hurricane Katrina, 2010Haiti Earthquake, 2011 Great East Japan Earthquake, and 2012 Hurricane Sandy, has extensively overwhelmed the response capacity of local government agencies .…”

Section: Disaster Risk Governancementioning

confidence: 99%

Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

Chatfield

Reddick

2015

Journal of Homeland Security and Emergency Management

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Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting a volcano's hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Volcanic hazards and risk literature identifies risk communication as critical but insufficiently understood. This paper, therefore, investigates disaster risk communications during Indonesia's Mt. Sinabung eruptions in February 2014, causing 16 deaths and continuous evacuations of 30,000 residents. We critically examined one-way government-to-citizens communications via e-government websites and Twitter and citizens' multi-directional communications via #sinabung hashtag for sharing volcano risk perceptions about affected villagers. Our Twitter analysis of #sinabung found evidence for the absence of government engagement in risk perception communications and leadership in responding to the Indonesian public's expressed concerns for the Mt. Sinabung disaster. For governments that would implement citizencentric e-governance, Twitter can be used effectively as a multi-directional risk communication tool to quickly and effectively share risk perceptions and disaster information with the public. Abstract: Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting a volcano's hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Volcanic hazards and risk literature identifies risk communication as critical but insufficiently understood. This paper, therefore, investigates disaster risk communications during Indonesia's Mt. Sinabung eruptions in February 2014, causing 16 deaths and continuous evacuations of 30,000 residents. We critically examined one-way government-to-citizens communications via e-government websites and Twitter and citizens' multi-directional communications via #sinabung hashtag for sharing volcano risk perceptions about affected villagers. Our Twitter analysis of #sinabung found evidence for the absence of government engagement in risk perception communications and leadership in responding to the Indonesian public's expressed concerns for the Mt. Sinabung disaster. For governments that would implement citizen-centric e-governance, Twitter can be used effectively as a multi-directional risk communication tool to quickly and effectively share risk perceptions and disaster information with the public.

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“…E-government is defined as the use of internet to deliver services and information to citizens and businesses [27,28,66]. It has been argued that the electronic government research now transitioning to maturity phase and emerging as a multi-and crossdisciplinary research area [72].…”

Section: Introductionmentioning

confidence: 99%

Diversity and Diffusion of Theories, Models, and Theoretical Constructs in eGovernment Research

Rana¹,

Williams²,

Dwivedi³

et al. 2011

Lecture Notes in Computer Science

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Abstract. After more than a decade of research in the field of e-government, it is now timely and appropriate to reflect upon the overall developmental directions in the area. The purpose of this paper is to explore research progress to date by systematically analysing the existing body of knowledge on egovernment related issues. Usable data relating to e-government research currently available were collected from 434 research articles. Based on the investigation of the various studies, our findings reveal that survey was the most utilised research method, and the Technology Acceptance Model was the most utilised theory to explain research models. Although a large number of theories and theoretical constructs were borrowed from the reference disciplines, their exploitation by e-government researchers appears largely random in approach. The paper also presents limitations and further research directions.

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A two-stage model of e-government growth: Theories and empirical evidence for U.S. cities

Cited by 269 publications

References 15 publications

E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

Diversity and Diffusion of Theories, Models, and Theoretical Constructs in eGovernment Research

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