A Tutorial on Empirical ICT4D Research in Developing Countries: Processes, Challenges, and Lessons

Wowak, Kaitlin D.; Adjerid, Idris; Angst, Corey M.; Guzman, Juan Carlos

doi:10.17705/1cais.03821

Cited by 2 publications

(2 citation statements)

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“…With the promising value of e-procurement in providing information cues to diverse stakeholders, the Government of Jamaica aspired to improve the effectiveness and efficiency of its public procurement services by 2030 (Vision 2030Jamaica, 2009. Researchers and practitioners, however, are in agreement that realizing value from ICT-enabled interventions and e-government initiatives in developing countries is difficult (Alcaide-Muñoz and Rodríguez Bolívar, 2015;Deng et al, 2018;Wowak et al, 2016) due to many challenges related to stakeholders, such as conflicting roles and interests, and diverse environments or sub-systems and products, such as goods and services with different standards (Brown et al, 2018;Deng et al, 2018;Venkatesh et al, 2010). Hence, it is important to disentangle contextual elements to understand value from ICTs in developing countries (Venkatesh et al, 2010;Wowak et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

“…Researchers and practitioners, however, are in agreement that realizing value from ICT-enabled interventions and e-government initiatives in developing countries is difficult (Alcaide-Muñoz and Rodríguez Bolívar, 2015;Deng et al, 2018;Wowak et al, 2016) due to many challenges related to stakeholders, such as conflicting roles and interests, and diverse environments or sub-systems and products, such as goods and services with different standards (Brown et al, 2018;Deng et al, 2018;Venkatesh et al, 2010). Hence, it is important to disentangle contextual elements to understand value from ICTs in developing countries (Venkatesh et al, 2010;Wowak et al, 2016). For instance, Leonardi et al (2016) noted that surrogate users might emerge and control the dynamics of success/failure.…”

Section: Introductionmentioning

confidence: 99%

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The Government of Jamaica’s electronic procurement system: experiences and lessons learned

Ahmad

Aljafari

Venkatesh

2019

INTR

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Purpose Realizing value from information and communication technology (ICT) in procurement in developing countries is complex due to diverse stakeholders and intertwined procurement processes. The purpose of this paper is to examine the experience of the Government of Jamaica in leveraging ICTs as an intervention to transform its procurement operations and combat corruption. Design/methodology/approach The study examines conversations with employees in the Government of Jamaica to understand key milestones in its procurement history. Based on the view that the intervention context is an ecosystem where multiple and inconsistent views of the e-procurement system evolve over time, the study analyzes milestones to reveal key actions that contributed either to the initial success of or introduced challenges to the e-procurement system. Findings The findings suggest that inducing positive sentiments about the intervention through transparency will overcome a long history of negative sentiments about the initiatives of government bodies in general. Furthermore, positive sentiments may not be directly related to the e-procurement system. Research limitations/implications The study offers important insights that government bodies in similar contexts can apply to guide initiatives for transforming procurement operations. For instance, training should emphasize not only the technical aspects of the system from the perspective of different stakeholders but also their job descriptions. Future research may examine other initiatives in developing countries to compare the role of sentiments over time. Originality/value The study adopts a unique approach to understand the experience of a developing country in harnessing ICTs to transform procurement operations.

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