A transformative supply chain response to COVID-19

Mollenkopf, Diane A.; Ozanne, Lucie K.; Stolze, Hannah J.

doi:10.1108/josm-05-2020-0143

Cited by 179 publications

(154 citation statements)

References 51 publications

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“…Yet another article ( Ivanov, 2020b ) uses information control and communication theory to explain the relations between resilience and viability. In order to create value for customers, Mollenkopf et al (2020) used a service-dominant logic paradigm to prepare a supply chain response plan to the current food crisis. The behavioral decision theory is used to understand how organizations behave and make decisions during ambiguous events such as the COVID-19 pandemic ( Gunessee and Subramanian, 2020 ).…”

Section: Analyzing the Reviewed Articles On The Covid-19 Pandemic In mentioning

confidence: 99%

“…In the area of demand management, researchers mention demand fluctuation and firms’ ability to manage such changes in demand. COVID-19 has affected the pattern of consumers’ purchasing behavior for both essential and non-essential products ( Hakovirta and Denuwara, 2020 , Mollenkopf et al, 2020 ). The demand for essential products (e.g., food, medicine and ventilators) increased sharply ( Paul and Chowdhury, 2020a , van Hoek, 2020 ), leading to temporary product shortages ( Deaton and Deaton, 2020 , van Barneveld et al, 2020 ).…”

Section: Analyzing the Reviewed Articles On The Covid-19 Pandemic In mentioning

confidence: 99%

“…Moreover, the sudden surge in online sales also outstripping the ability of the supply chains to cope. For example, while some retailers have developed ‘dark-warehouses’—a distribution center designed to serve online customers exclusively—others are struggling to quickly implement logistical solutions to meet the new demand ( Mollenkopf et al, 2020 ).…”

Section: Analyzing the Reviewed Articles On The Covid-19 Pandemic In mentioning

confidence: 99%

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COVID-19 pandemic related supply chain studies: A systematic review

Chowdhury

Paul

Kaisar

et al. 2021

Transportation Research Part E: Logistics and Transportation Re

664

548

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The global spread of the novel coronavirus, also known as the COVID-19 pandemic, has had a devastating impact on supply chains. Since the pandemic started, scholars have been researching and publishing their studies on the various supply-chain-related issues raised by COVID-19. However, while the number of articles on this subject has been steadily increasing, due to the absence of any systematic literature reviews, it remains unclear what aspects of this disruption have already been studied and what aspects still need to be investigated. The present study systematically reviews existing research on the COVID-19 pandemic in supply chain disciplines. Through a rigorous and systematic search, we identify 74 relevant articles published on or before 28 September 2020. The synthesis of the findings reveals that four broad themes recur in the published work: namely, impacts of the COVID-19 pandemic, resilience strategies for managing impacts and recovery, the role of technology in implementing resilience strategies, and supply chain sustainability in the light of the pandemic. Alongside the synthesis of the findings, this study describes the methodologies, context, and theories used in each piece of research. Our analysis reveals that there is a lack of empirically designed and theoretically grounded studies in this area; hence, the generalizability of the findings, thus far, is limited. Moreover, the analysis reveals that most studies have focused on supply chains for high-demand essential goods and healthcare products, while low-demand items and SMEs have been largely ignored. We also review the literature on prior epidemic outbreaks and other disruptions in supply chain disciplines. By considering the findings of these articles alongside research on the COVID-19 pandemic, this study offers research questions and directions for further investigation. These directions can guide scholars in designing and conducting impactful research in the field.

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Section: Analyzing the Reviewed Articles On The Covid-19 Pandemic In mentioning

confidence: 99%

Section: Analyzing the Reviewed Articles On The Covid-19 Pandemic In mentioning

confidence: 99%

Section: Analyzing the Reviewed Articles On The Covid-19 Pandemic In mentioning

confidence: 99%

See 1 more Smart Citation

COVID-19 pandemic related supply chain studies: A systematic review

Chowdhury

Paul

Kaisar

et al. 2021

Transportation Research Part E: Logistics and Transportation Re

664

548

View full text Add to dashboard Cite

show abstract

“…Well-being is central to studies in transformative service research (TSR) ( Barnes et al, 2020;Mollenkopf et al, 2020), as TSR is defined as "the integration of consumer and service research that centers on creating uplifting changes and improvements in the well-being of consumer entities: individuals (consumers and employees), communities and the ecosystem" (Anderson et al, 2011, p. 3). The COVID-19 pandemic has put increasing pressure on fundamental forms of well-being that result from social distancing (Henkel et al, 2020).…”

mentioning

confidence: 99%

The transformative service paradox: the dilemma of wellbeing trade-offs

Russell‐Bennett

Mulcahy

Letheren

et al. 2020

JOSM

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PurposeA transformative service aims to improve wellbeing; however, current approaches have an implicit assumption that all wellbeing dimensions are equal and more dimensions led to higher wellbeing. The purpose of this paper is to present evidence for a new framework that identifies the paradox of competing wellbeing dimensions for both the individual and others in society – the transformative service paradox (TSP).Design/methodology/approachData is drawn from a mixed-method approach using qualitative (interviews) and quantitative data (lab experiment) in an electricity service context. The first study involves 45 household interviews (n = 118) and deals with the nature of trade-offs at the individual level to establish the concept of the TSP. The second study uses a behavioral economics laboratory experiment (n = 110) to test the self vs. other nature of the trade-off in day-to-day use of electricity.FindingsThe interviews and experiment identified that temporal (now vs. future) and beneficiary-level factors explain why individuals make wellbeing trade-offs for the transformative service of electricity. The laboratory experiment showed that when the future implication of the trade-off is made salient, consumers are more willing to forego physical wellbeing for environmental wellbeing, whereas when the “now” implication is more salient consumers forego financial wellbeing for physical wellbeing.Originality/valueThis research introduces the term “Transformative Service Paradox” and identifies two factors that explain why consumers make wellbeing trade-offs at the individual level and at the societal level; temporal (now vs. future) and wellbeing beneficiary.

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“…The security to guarantee employment for workers must be considered as included in CSR and some companies are also moving towards the creation of intertwined supply networks (ISN), with great elasticity that allows them to undergo major changes without serious damage (Ivanov and Dolgui 2020 ). The conversion change and acceleration of entire production plants, which have changed shape and format to adapt to the fight against the virus, are unequivocal signs of an awakening of consciences in the field of social responsibility (Mollenkopf et al 2020 ); reaching the awareness of a restructuring of the design of the product chain to predict the possible impending risks and to analyze how to behave in cases where these situations may occur again, analyzing pandemic supply risk mitigation measures and potential recovery paths (Ivanov and Das 2020 ). There is also the possibility of a creative push on the part of companies for the centralization of production processes thanks to low cost technologies to face the shocks of the production chain, such as 3D printed technologies with special printers (Armani et al 2020 ).…”

Section: Livestock Wellness Social Responsibility and Biocompatibilimentioning

confidence: 99%