“…While the importance of ensuring this type of communication is obvious, the use of electronic mail may be viewed as an inadequate approach when dealing with persons who have multiple disabilities, including extensive/profound motor and visual disabilities. The presence of those disabilities, in fact, would drastically interfere with the persons' chances of benefiting from such a technology in its standard form or simple adaptations of it [7,8,10,27]. The same disabilities would also prevent the use of telephone systems [10,14,28].…”