A Total Quality Organisation Through People (Part 4: Building-Up a World Class Foundry)

Thareja, Priyavrat

doi:10.2139/ssrn.2576841

Cited by 6 publications

(2 citation statements)

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“…Crema and Verbano (2013) identified that the "adaptation of green information technology systems" in organizations helps to reduce their environmental impact. "Developing a green environment" within the organization also helps to reduce the environmental impact (Thareja, 2008(Thareja, , 2009Bhat et al, 2019). Effective "knowledge of necessary LSS tools and techniques" can aid in the selection of the best tool for implementing long-term LSS in the organization (Naidoo and Fields, 2019).…”

Section: Sustainability Enablers and Critical Success Factors For Lea...mentioning

confidence: 99%

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Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method

Swarnakar

Bagherian²,

Singh

2022

TQM

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PurposeRecent years have seen an increased demand for healthcare services, presenting a need to improve service quality through the deployment of sustainable Lean Six Sigma (LSS). This study aims to identify critical success factors (CSFs) of sustainable LSS and prioritize them based on their intensity of importance for the effective implementation of sustainable LSS in the healthcare environment.Design/methodology/approachThe present study identified 33 leading CSFs through a comprehensive literature review and expert experience and classified them into six major categories based on organizational functions. The primacy of these CSFs is established using the best-worst-method (BWM) approach. The significant advantage of this approach is that the decision-maker identifies both the best and worst criteria among alternatives prior to pairwise comparisons, leading to fewer pairwise comparisons and saving time, energy and resources. It also provides more reliable and consistent rankings.FindingsThe findings of the present study highlight the economic and managerial (E&M) CSFs as the most significant CSFs among the major category criteria of sustainable LSS-CSFs, followed by organizational (O), knowledge and learning (K&L), technological (T), social and environmental (S&E), and external factors (EF). Similarly, management involvement and leadership to implement sustainable LSS (E&M1), structured LSS deployment training and education (K&L2), and availability of required resources and their efficient utilization (O2) are ranked as the topmost CSFs among sub-category criteria of sustainable LSS-CSFs.Practical implicationsThe prioritization of sustainable LSS-CSFs determined in this study can provide healthcare managers, researchers and decision-makers with a better understanding of the influence on effective deployment of sustainable LSS, resulting in improved service quality in hospitals.Originality/valueThis paper is an original contribution to the analysis of CSFs in an Indian healthcare institute, utilizing the BMW method for ranking the sustainable LSS-CSFs. The advantage of utilizing and distinguishing the performance of this approach compared to other MCDA approaches in terms of (1) least pairwise comparison and violation, (2) consistency (3) slightest deviation and (4) conformity.

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Section: Sustainability Enablers and Critical Success Factors For Lea...mentioning

confidence: 99%

“…Crema and Verbano (2013) identified that the “adaptation of green information technology systems” in organizations helps to reduce their environmental impact. “Developing a green environment” within the organization also helps to reduce the environmental impact (Thareja, 2008, 2009; Bhat et al. , 2019).…”

Section: Literature Reviewmentioning

confidence: 99%