A tool for understanding and measuring end-user e-Business competency

Abstract

We developed measures for an end-user e-Business competency are developed from major components of general competency. By performing factor analysis and reliability analysis on the developed measurement items through a pilot test, we proposed a 16-item tool that can measure an end-user's e-Business competency in an e-Business environment. We confirmed the successful application of the tool was confirmed by applying it to measuring e-Business competency of end-users in an enterprise with an e-Business environment.

A Measurement System to Improve E-Business Capability of Human Resources in an Organizational Computing Environment

“…In general competency, individual characteristics such as motives, traits, self-concepts and knowledge lead to skills, and the action of a person with skills has an effect on the performance of his or her business in an organizational environment [6]. The e-Business competency can be obtained by transforming a general competency into a type of competency based on an e-Business perspective.…”

“…Generally, competency is a total set of knowledge, skills, and attitudes which function as the action characteristics of an organizational member who can do his task outstandingly in an organizational environment [6].…”

“…By analyzing the major components of competency obtained from the literature, we extracted five major components of competency: Motives, Traits, Self-concepts, Knowledge, and Cognitive & Behavioral Skills [6] [7].…”

A Measurement Tool to Improve Individual e-Business Capability in an e-Business Environment

“…In previous literature, e-Business was defined as an approach to increase the competitiveness of organizations by improving management activities through using IT and the Internet [4] [5]. Competency is a total set of knowledge, skills, and attitudes which function as the action characteristics of an organizational member who can do his task outstandingly in an organizational environment [6].…”

“…Namely, the individual e-Business competency is the entire e-Business capability that an individual can effectively do his or her tasks on an enterprise e-Business system. Based on the definitions and components of the individual e-Business competency, this study generated the 28 items that can measure the individual e-Business competency in an e-Business environment [5][7] [8][9] [10].…”