“…This research examined sustainability of a service innovation using the Sustainability of Innovation Framework (Fox, Gardner, & Osborne, ) to guide data collection, analysis and reporting. This framework identifies factors that influence service sustainability and provides measurable indicators for each of the factors: Political, Organizational, Workforce and Innovation Specific (Fox et al., ). For this research innovation sustainability was defined as, an innovation that continued to meet the purpose for which it had been introduced and provide positive outcomes.…”