A Test of Two Models of Value Creation in Virtual Communities

Porter, Constance Elise; Devaraj, Sarv; Sun, Daewon

doi:10.2753/mis0742-1222300108

Cited by 68 publications

(44 citation statements)

References 78 publications

(68 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…As Ridings and Wasko (2010) have observed, an online discussion group/community is a direct product of its social and structural dynamics. Porter et al (2013) investigate firm value and find that a sponsor's efforts are stronger with positive and direct effect on trust building. suggest that social media has faster predictive value than conventional online media, and that the embedded metrics like consumer ratings are leading indicators of a firm's equity.…”

Section: Social Media and Value Creationmentioning

confidence: 99%

Advances in Social Media Research: Past, Present and Future

et al. 2017

View full text Add to dashboard Cite

Social media comprises communication websites that facilitate relationship forming between users from diverse backgrounds, resulting in a rich social structure. User generated content encourages inquiry and decision-making. Given the relevance of social media to various stakeholders, it has received significant attention from researchers of various fields, including information systems. There exists no comprehensive review that integrates and synthesises the findings of literature on social media. This study discusses the findings of 132 papers (in selected IS journals) on social media and social networking published between 1997 and 2017. Most papers reviewed here examine the behavioural side of social media, investigate the aspect of reviews and recommendations, and study its integration for organizational purposes. Furthermore, many studies have investigated the viability of online communities/social media as a marketing medium, while others have explored various aspects of social media, including the risks associated with its use, the value that it creates, and the negative stigma attached to it within workplaces. The use of social media for information sharing during critical events as well as for seeking and/ or rendering help has also been investigated in prior research. Other contexts include political and public administration, and the comparison between traditional and social media. Overall, our study identifies multiple emergent themes in the existing corpus, thereby furthering our understanding of advances in social media research. The integrated view of the extant literature that our study presents can help avoid duplication by future researchers, whilst offering fruitful lines of enquiry to help shape research for this emerging field.

show abstract

Section: Social Media and Value Creationmentioning

confidence: 99%

Advances in Social Media Research: Past, Present and Future

et al. 2017

View full text Add to dashboard Cite

show abstract

“…It is evident that based on examples from different industries, firms can derive different and tremendous benefits from managing successful VCEs [6,21]. Porter et al [5] indicated three main types of VCEs: (1) Third-party managed, (2) firm sponsored, and (3) customer initiated. Basic profiles of them are described as follows.…”

Section: Virtual Customer Environmentmentioning

confidence: 99%

“…Furthermore, the interaction in VCEs is at least partially supported by technology and guided by norms [5]. The vast variety and amount of services provided by VCEs ranging from online discussion forums to virtual design and prototyping centers enable firms to involve their customers in product design, testing, and support related activities [3,4,6].…”

Section: Introductionmentioning

confidence: 99%

“…For example, Nambisan [3] investigated the design issues of VCEs for new product development, Algesheimer et al [8] examined the social influence of brand community, Nambisan and Baron [4,6] explored the interactions in VCEs for value co-creation activities, and [5] stressed on the impact of customer endorsements on information-based behavioral outcomes. Nevertheless, most of these researches are quantitative in nature and rely on traditional methodologies, such as structural equation modeling (SEM) that needs to make assumptions about specific cause-effect relationships between constructs before validation.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Identifying the value co-creation behavior of virtual customer environments using a hybrid expert-based DANP model in the bicycle industry

Chuang

Chen

2015

Hum. Cent. Comput. Inf. Sci.

View full text Add to dashboard Cite

Since 2008, soaring international oil prices and environmental awareness have pushed bicycle to be a green transport vehicle to reduce greenhouse gas emissions as a significant global trend. Consequently, Taiwan's bicycle industry earned the "bicycle kingdom" has entered a new peak period of demand under popular social trends of bicycling for health conscious and a healthy exercise tool; thus, to co-create value with customers to retain the reputation is important for Taiwan's bicycle industry. In Internet age, plus the prevailing of service-dominant logic, virtual customer environments (VCEs) can be greatly leveraged to promote customers' active engagement in the value co-creation activities. After an extensive literature review, this study organizes a hybrid expert-based DANP model based on the applications of multi-criteria decision making (MCDM) tools, such as decision-making trial and evaluation laboratory (DEMATEL)-based analytical network process (ANP), for investigating the iterative and dynamic nature of customer's engagement and value co-creation behavior in the key bicycle industry in Taiwan. In the empirical study of analysis, the use and gratification framework of prior studies is validated on concerning the dynamic value co-creation behavior in bicycling VCEs and yields the following empirical results: (1) Tribal behavior drives the pursuit of realized benefits through VCE engagement and affects the related participation and citizenship behaviors in turn; (2) recognize the importance of social influences toward personal commitment and engagement of bicycling activities and related VCEs; and (3) four broad types of interaction-based benefits derived from engagement in VCEs include cognitive, social integrative, personal integrative, and hedonic benefits. The major research findings on theoretical implications and managerial implications provide helpful insights on marketing of Taiwan's bicycle industry.

show abstract

“…Value co-creation has been transformed from a corporate-initiated to a customer-initiated co-creation model, embodying customerdominant logic [2]. Scholar porter et al have separately constructed a value co-creation model for both the corporateinitiated form and the customer-initiated form, revealing the two forms of value co-creation mechanism [5]. With the support of new technologies, the customer's rights have been enhanced, and companies have more easily captured the customer's personalized needs and behavioral characteristics.…”

Section: A Analysis Of Research Hotspots Based On Keyword Clusteringmentioning

confidence: 99%

The Status, Evolvement and Development Vein of Foreign Value Co-creation Research-Bibliometric Analysis Based on Web of Science

Tan¹,

Zhang²,

Cong³

2018

Proceedings of the 2018 2nd International Conference on Management, Education and Social Science (ICMESS 2018)

View full text Add to dashboard Cite

Abstract-As the research focus in recent years, value cocreation is also a topic concerns both theory and practice. However, there are only a few literatures have been summarized and analyzed in this research field. Therefore, based on the SCI and SSCI literatures of Web and scientific databases, this paper adopts methods such as document information measurement, knowledge map display and text content analysis to explain and evaluate the research status, development trend as well as evolution, moreover, provide references for relevant researches and make for practical innovation.

show abstract

A Test of Two Models of Value Creation in Virtual Communities

Cited by 68 publications

References 78 publications

Advances in Social Media Research: Past, Present and Future

Advances in Social Media Research: Past, Present and Future

Identifying the value co-creation behavior of virtual customer environments using a hybrid expert-based DANP model in the bicycle industry

The Status, Evolvement and Development Vein of Foreign Value Co-creation Research-Bibliometric Analysis Based on Web of Science

Contact Info

Product

Resources

About