“…This means workers can spend less time searching for records and more time working with clients. (as cited in Reardon, 2010, p. 1) Work in the field has examined the potential uses of communication technologies to enhance the implementation of evidence-based practice in social service programs (Schoech, Basham, & Fluke, 2006). Because rural areas frequently experience a scarcity of specialized professionals, resources, and clinical services, researchers have acknowledged that e-mail, instant messaging, and video conferencing can create opportunities for people in remote areas and for populations with limited mobility due to a disability to receive assessment and counseling services (Csiernik et al, 2006;Ginsberg, 2011;Kowalenko, Bartik, Whitefield, & Wignall, 2003).…”