2016
DOI: 10.1016/j.techsoc.2015.10.003
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A systems approach to understanding the effect of Facebook use on the quality of interpersonal communication

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Cited by 20 publications
(18 citation statements)
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“…The results of our study also revealed similarities and differences amongst German, Polish, and Russian consumers. The literature review indicated that fb is a platform that is used mainly for communication activities -especially for communication with friends and families (Ellison, Steinfield, and Lampe 2007;Ross et al 2009, Aburai, Ishii, andTakeyasu 2013;Davies, Musango, and Brent 2016). Our study confirmed these results.…”
Section: Conclusion and Managerial Implicationssupporting
confidence: 87%
“…The results of our study also revealed similarities and differences amongst German, Polish, and Russian consumers. The literature review indicated that fb is a platform that is used mainly for communication activities -especially for communication with friends and families (Ellison, Steinfield, and Lampe 2007;Ross et al 2009, Aburai, Ishii, andTakeyasu 2013;Davies, Musango, and Brent 2016). Our study confirmed these results.…”
Section: Conclusion and Managerial Implicationssupporting
confidence: 87%
“…The results of our study also revealed similarities and differences amongst German, Polish, and Russian consumers. The literature review indicated that fb is a platform that is used mainly for communication activities -especially for communication with friends and families (Ellison, Steinfield, and Lampe 2007;Ross et al 2009, Aburai, Ishii, andTakeyasu 2013;Davies, Musango, and Brent 2016). Our study confirmed these results.…”
Section: Conclusion and Managerial Implicationssupporting
confidence: 86%
“…Communication is the process of exchanging information between the sender and receiver through a specific channel (Gudykunst, Ting-Toomey, and Chua 1988;Davies, Musango, and Brent 2016). In individual communication, both sender and receiver are individual units exchanging a message via a communication channel (verbal and non-verbal) and medium.…”
Section: Sns In Communication (C) Within the Context Of Cmc Theorymentioning
confidence: 99%
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“…Consumers are able to communicate with companies via Facebook for different purposes. Sometimes, they look for information about products and brands, including opinions from other users of Facebook (Ho, 2014;Kucukemiroglu & Kara, 2015;Davies, Musango, & Brent, 2016). In other situations they themselves give opinions about the products they have bought.…”
Section: Introductionmentioning
confidence: 99%