A systems approach to business excellence to improve the sustainability of an organization

Vadari, Sekhar; Parandker, Sachin Ramesh

doi:10.1109/indcon.2011.6139622

Cited by 4 publications

(4 citation statements)

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“…The results of this study indicate that any IT service provider that aims for a high level of organizational performance should be more concerned with innovating services and processes (H2), as well as improving its quality (H4). Quality is one of the key factors that can positively influence customer satisfaction [60] or even all stakeholders [71]. These aspects are also supported by the results of the studies mentioned in the literature review and hypothesis development section [45][46][47][48], which indicate that developing and improving a company's innovation potential helps to improve organizational performance.…”

Section: Discussionmentioning

confidence: 72%

“…Business excellence models (BEMs) are often associated with the concept of business excellence [70]. BEMs represent a set of values and concepts that create a basis for integrating key performance requirements and operational requirements in a results-oriented, action and feedback framework [71]. These models refer to achieving and sustaining higher levels of performance that meet or exceed all stakeholders' expectations [72].…”

Section: Relationship Between Business Excellence and Organizational ...mentioning

confidence: 99%

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Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania

et al. 2021

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The recent preoccupations of companies are quite varied, but most of them have the same objective—the improvement of organizational performance. The service area is a very popular one among individual clients or legal entities, the latter having many more interactions with companies in the IT area following the COVID-19 pandemic. The objective of this paper is to determine the factors that contribute to improving the organizational performance of IT service companies. The study involves exploratory, quantitative research that analyzes the perceptions of employees in the Romanian IT sector regarding the performance of their companies, as well as the key success factors that enable its achievement. The results indicate that organizational culture, organizational innovation level, service quality, and employee skills are some of the most important variables that can influence the organizational performance of Romanian IT service providers, thus contributing to their economic sustainability. Moreover, in this field, entrepreneurs should be more concerned about developing employees’ skills and improving their satisfaction, as they are one of the key resources for a sustainable business in the IT industry.

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Section: Discussionmentioning

confidence: 72%

Section: Relationship Between Business Excellence and Organizational ...mentioning

confidence: 99%

Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania

et al. 2021

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“…Business excellence is a state of long-term sustained competitive success, which an organization aspires [9]. According to Vadari and Parandker [9], sustainability refers to the company's ability and strategic management to prepare successfully for future business, market and operating environment.…”

Section: Literature Reviewmentioning

confidence: 99%

Business sustainability through employees involvement: A case study

Vicente

Alves

Carvalho³

et al. 2015

FME Transaction

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Business sustainability is dependent on many factors but one of the most uncontrollable factor is employee´s involvement and collaboration. Frequently employees are working and acting like "androids" day-afterday, repeating the same routines with no motivation or enthusiasm, feeling that any requests would not be attended by their supervisors. The objective of this paper is to present how some simple ideas could connect and involve employees and supervisors in a continuous improvement journey in an inbound logistics area of an automotive sector company. The new ideas were implemented through an action-research methodology. Results achieved included new ideas and contributions for the problems (59 problems identified) of their sector promoting the company's financial and social sustainability.

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“…In a SMART WORLD, business excellence gains a new dimension. But the "SMART WORLD Business Excellence" is not only Excellence 4.0, based on Industry 4.0 technologies, (Fonseca, Amaral, & Oliveira, 2021;Martuswicz, Szewczyk, & Wierzbic, 2020;Carvalho, et al, 2019;Dombrowski, Wullbrandt, & Fochler, 2019;Ojra, 2019), or Sustainable Excellence, BE based on SDG, (Jankalova & Jankal, 2018;Adamek, 2018;Rocha-Lona, et al, 2015;Asif, et al, 2011;Vadari & Parandker, 2011), but also BE based on social responsibility, the so-called CSR Business Excellence (Jankalova & Vartiak, 2017;Caratas, 2014;Servaes, & Tamayo, 2013;Foote, Gaffney, & Evans, 2010).…”

Section: Introductionmentioning

confidence: 99%

Mapping the maturity of SMART WORLD trends as a tool for developing business excellence and reducing organizational complexity

Adamik

Ghinea

et al. 2022

Management &Amp; Marketing. Challenges for the Knowledge Society

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By highlighting the importance of tracking the maturity of various phenomena, this study aims at facilitating their response to the emerging changes and reducing the complexity of organizational management processes. To support business excellence and organization management in the SMART WORLD era, special attention was paid to previous findings. The pilot study research was carried out on a sample of 107 enterprises from Poland and Lithuania. The results of the data analysis collected during the quantitative research and their mapping identified: currently leading trends (mainstream - “new normal trends”), trends expected to undergo the development in short/medium/long term perspective and trends labelled as “no future” - fads or one step before their time. Research results were the basis for expressing preliminary conclusions about how to reduce uncertainty and complexity of the process of strategic decision making by contemporary managers.

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A systems approach to business excellence to improve the sustainability of an organization

Cited by 4 publications

References 1 publication

Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania

Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania

Business sustainability through employees involvement: A case study

Mapping the maturity of SMART WORLD trends as a tool for developing business excellence and reducing organizational complexity

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