A systemic methodology for the reduction of complexity of the balanced scorecard in the manufacturing environment

Sanchez-Marquez, Rafael; Guillem, José Miguel Albarracín; Salort, Eduardo Vicens; Vivas, José Manuel Jabaloyes

doi:10.1080/23311975.2020.1720944

Cited by 14 publications

(9 citation statements)

References 22 publications

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“…The methodology employed in the study is a case study approach investigated using the integration of the Lean tools and Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) approach. The case study method was preferred because it is flexible both in design and practical thus permitting both quantitative and qualitative analysis of certain phenomena in an organisation ( Krueger et al., 2014 ; Sunder and Mahalingam, 2018 ; Merriam and Grenier, 2019 ; Sanchez-Marquez et al., 2020 ). A case study method offers a means of investigating multifaceted issues with an organisation's value chain ( Vinodh et al., 2011 ).…”

Section: Methodsmentioning

confidence: 99%

Application of lean Six Sigma methodology using DMAIC approach for the improvement of bogie assembly process in the railcar industry

Daniyan

Adeodu

Mpofu

et al. 2022

Heliyon

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Section: Methodsmentioning

confidence: 99%

Application of lean Six Sigma methodology using DMAIC approach for the improvement of bogie assembly process in the railcar industry

Daniyan

Adeodu

Mpofu

et al. 2022

Heliyon

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“…The study also presented lessons learnt and managerial implications of LSS implementation. The case study method was chosen because it offered flexibility in design and implication by allowing both quantitative and qualitative analyses, which are more sensitive to organization complexities phenomena (Krueger, Mellat, & Adams 2014;Merriam & Grenier, 2019;Sanchez-Marquez et al, 2020;Sunder & Mahalingam, 2018). A case study method offers a means of investigating complex and critical functions of the value chain (Ingason & Jónsdóttir, 2017;Vinodh, Kumar & Vimal, 2014).…”

Section: Methodsmentioning

confidence: 99%

“…Furterer and Elshennawy (2011) also implemented lean six sigma in similar health sector to reduce linen loss in an acute care hospital. The use of lean six sigma in in-service sector for the improvement of productivity and performance were reported by Bazrkar, Iranzadeh and Farahmand (2017); Edgeman (2010); Laureni and Antony (2010); Meza and Jeong (2013); Rakusa (2016); Sanchez-Marquez, Guillem, Vicens-Salort and Vivas (2020). Lean six sigma, DMAIC approach was used to address non-compliance in quality of customer's specification in a computer design service system.…”

Section: Introductionmentioning

confidence: 99%

Implementation of Lean Six Sigma for production process optimization in a paper production company

Adeodu

Kanakana-Katumba

Maladzhi

2021

JIEM

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Purpose: This study aimed at implementing lean six sigma to evaluate the productivity and manufacturing waste in the production line of a paper companyMethodology/Approach: The study is a case study in nature. The method illustrates how lean six sigma (LSS) is used to evaluate the existing production process in a paper production company with focus on productivity and manufacturing waste. The study considered a real-time problem of customer’s dissatisfaction. The gathered data is based on machine functionality (up time, down time and cycle time); materials and labour flow at every process stages of the production line. The optimization of the production process was based on lean tools like value stream mapping, process cycle efficiency, Kaizen, 5S and pareto chartFindings: Based on lean six sigma application, it was discovered that the present production performance was below standard and more manufacturing wastes were generated. The present productivity and manufacturing wastes are reported as low process cycle efficiency (23.4 %), low takt time (4.11 sec), high lead time (43200sec), high number of products not conforming to six sigma values, high down time (32.64 %) and excess labour flow (33). After the implementation of the lean six sigma tools for certain period of time, there are lots of improvements in the production line in terms of all the parameters considered.Research Limitation/ Implications: The study has demonstrated an application of lean six sigma in the case of solving real-time problems of productivity and manufacturing wastes which have a direct implication on customer’s satisfaction. The lesson learned and implications presented can still be further modeled using some lean based software for validityOriginality/Value: The study has contributed to the body of knowledge in the field of LSS with focus to process based manufacturing, unlike most literature in the field concentrate more on discrete based manufacturing.

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“…Furterer and Elshennawy [36] also employed the LSS methodology in the health sector to reduce linen loss in an acute care hospital. In service firms, the use of LSS to address issues relating to quality, non-compliance, and customer satisfaction has been reported [30,[37][38][39][40][41].…”

Section: Literature Reviewmentioning

confidence: 99%

Application of Lean Six Sigma to a Small Enterprise in the Gauteng Province: A Case Study

Magodi

Daniyan

Mpofu

2022

SAJE

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The quest to improve customer satisfaction is one of the core aims of businesses in the competitive global market. This paper aims to apply the principles of Lean Six Sigma for continuous improvement in a small enterprise in the service industry in South Africa. A case study approach was used to carry out the investigation using the Lean Six Sigma ‘define measure analyze improve and control’ (DMAIC) approach. Data collection was done in a face-to-face interview and brainstorming session with the business owner and consultants. Observations and a time study were also used to collect additional data. The results showed a lack of knowledge and awareness of Lean Six Sigma among the business owner and the consultants. The commitment to and engagement of management in the project contributed positively to the implementation of the DMAIC approach. The process improvement changes were applied over a period of three months, after which the process performance was reviewed. The case study resulted in a 60.3% reduction in total non-value-added time and an increase in both the value-added time (53.85%) and the amount of uptime (10.74%). Furthermore, downtime was also reduced (47.7%). This study shows that the application of the Lean Six Sigma tool could solve the challenges of productivity and waste in a bookkeeping and tax consulting SME in the Gauteng province with a direct implication for operational efficiency and customers’ satisfaction.

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A systemic methodology for the reduction of complexity of the balanced scorecard in the manufacturing environment

Cited by 14 publications

References 22 publications

Application of lean Six Sigma methodology using DMAIC approach for the improvement of bogie assembly process in the railcar industry

Application of lean Six Sigma methodology using DMAIC approach for the improvement of bogie assembly process in the railcar industry

Implementation of Lean Six Sigma for production process optimization in a paper production company

Application of Lean Six Sigma to a Small Enterprise in the Gauteng Province: A Case Study

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