A systemic logic for platform business models

Fehrer, Julia; Woratschek, Herbert; Brodie, Roderick J.

doi:10.1108/josm-02-2017-0036

Cited by 96 publications

(78 citation statements)

References 104 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This is an increasingly significant issue, in terms of the role that the service system contributes to the value chain and firm performance. Further revisions of business model logic indicate an identification of the link between [information] platform business models, and S-D logic; although these are subject to empirical investigation (Fehrer, Woratschek, & Brodie, 2018). However, we are still in the early years of research into Industry 4.0, and therefore have yet to develop a deeper understanding and knowledge of the operating awareness of digital PSS, specifically where business logic is dominated by information, and the move into the era of Servitization 2.0.…”

Section: Resultsmentioning

confidence: 99%

“…However, (Ng & Vargo, 2018) justify the framing and perspective of S-D logic, defining it as operating within service ecosystems and institutions, with interrelationships; also indicating the growing recognition that S-D logic is experiencing. Deriving from the S-D logic, Fehrer, Woratschek, & Brodie (2018) state the need to consider the business ecosystem where there is a reliance on engagement within [information] platforms; and Wieland, Hartmann, & Vargo (2017) provide perspectives that challenge the previous norms and advocate business models informed by S-D logic.…”

Section: Servitization and The Service-dominant Perspectivementioning

confidence: 99%

“…Since some argue that there are flaws emanating from the dominance of product and manufacturing based business model logic, alternative conceptualisations espouse identifying and activating service-based dominance pertinent to specific organisation types (Fehrer, Woratschek, & Brodie, 2018); for example, the public service-dominant logic. This very specific conceptualisation states that services are evolving and are being transformed into service ecosystems (Vargo & Lusch, 2017), and within public services, leading to the changing nature of their management towards the new model of networked governance (Osborne, Radnor, & Nasi, 2012) and accountability (Virtanen, et al,, 2018).…”

Section: Public Services and Business Logicmentioning

confidence: 99%

See 2 more Smart Citations

Servitization 2.0: The Significance of Product and Service Dominant Logics for Public Service Organisations

Ennis¹,

Barnett²

2020

SSRN Journal

View full text Add to dashboard Cite

This conceptual paper explores servitization as significant to public service organisations (PSOs) within which there is a requirement to administer lean and sustainable provision. It specifically appreciates that the digital transformation of services has embraced customer processing machine technologies that facilitate volume growth. Notably, the efficient operating model runs alongside the process of information sharing; thus, fostering cooperation within collaborative network systems whilst pro-actively operating as elements of the product-service system (PSS). Design/Methodology/Approach: We attempt to evaluate and progress servitization research for novel and conceptual purposes by exploring the critical realities of its application as we enter the Servitization 2.0 era. We seek to determine from the academic literature the contextual issues and tensions experienced by PSOs at a point in time when they are rapidly digitally transforming their operational activities. With this comes the appreciation that organisations are therefore increasingly operating within interorganisational networks, requiring a more transparent, accountable measurement of their performance outcome. Therefore, since public transport systems are heavily reliant on information collected from their processing machines, to efficiently and effectively execute their service, they provide an ideal field of study. We seek out credible research literature in this field to determine the logic applied within the business ecosystem; and to understand the roles of service-dominant (S-D) and information-dominant (I-D) logic. Findings: Many arguments in the literature demonstrate that it is not necessarily the goods or service element that dominate the business model in the era of Industry 4.0. Pertinently, there is a growing body of empirical studies enabling us to explore business models in this specific field of PSOs, to understand servitization in the context of public transport systems and the future developments of information driven business models. We find that there is a shifting dominance towards information logic and explain how this is evident in the context of public transport services. Originality/Value: We demonstrate the significance of the S-D logic perspective when considering servitization within specific PSOs. Ultimately, we seek to better understand the strategic and operational realities for the era of Servitization 2.0, wherein the business operates within an ecosystem dominated and critically influenced by information. This is pertinent, in that we ultimately seek to understand more deeply the impact of servitization principles within PSOs, and particularly to explore the critical realities within public transport systems that rely heavily on service equipment for their customer processing and service quality and the information generated from its deployment.

show abstract

Section: Resultsmentioning

confidence: 99%

Section: Servitization and The Service-dominant Perspectivementioning

confidence: 99%

Section: Public Services and Business Logicmentioning

confidence: 99%

See 1 more Smart Citation

Servitization 2.0: The Significance of Product and Service Dominant Logics for Public Service Organisations

Ennis¹,

Barnett²

2020

SSRN Journal

View full text Add to dashboard Cite

show abstract

“…Information technology platforms, in particular, can reform innovation ecosystems (Parker et al, 2017). In a platform ecosystem, value is co-created through iterative and reciprocal processes of shaping institutional arrangements (Fehrer et al, 2018) by all participants in a complex value matrix instead of the traditional linear value chain (Parker et al 2017b). In innovation ecosystems, innovative firms must collaborate with other actors to achieve a complex value proposition (Talmar et al, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Enabling the diffusion of sustainable product innovations in BIM library platforms

Bahrami

Atkin

Landin

2020

jim

View full text Add to dashboard Cite

Building Information Modelling (BIM) objects represent buildingproducts in design, simulation, and procurement processes. This paper explores how BIM objects could be created and exchanged to enable the diffusion of innovative products with enhanced sustainability performance. Two BIM library platforms were examined by taking a new approach that integrates the concepts of sustainable value, diffusion of innovations, information, software usability, and platform ecosystems. The findings show that the diffusion of sustainable products can be inhibited due to problems with the mechanisms for creating and exchanging BIM objects, quality of BIM objects, the usability of BIM library platforms, and participation on the platforms. This study deepens understanding of the problems by focusing on ventilation products in Sweden. Identified shortcomings in the current practices of BIM platform owners and participants would be reduced by effective platform strategies, certification schemes for BIM objects, and BIM object creation processes integrated with product lifecycle management.

show abstract

“…In doing so, e amining platforms business models ields insights into their governance. Although all platforms are built on open business models (Fehrer, Woratschek, and Brodie, 2018), they do not use collaborative models in the same way. Identifying and classifying open business model(s) behind a platform facilitates the investigation of behavior, potential harms, sensitive stakeholder groups, sustainability, and appropriate policy measures.…”

Section: Shenja Van Der Graaf University Of Twente Mehdi Montakhabi Fmentioning

confidence: 99%

Re-Valuing Platforms, Reclaiming the Local

Gekker

Hind

2020

SPIR

View full text Add to dashboard Cite

This panel brings together emerging scholarship that challenges the contemporary hold of major platforms over public and private life. It critically questions the scope, valence, and embeddedness of platforms in the everyday, challenging (commercial) platformization as the new normal. We attempt to offer new ways of managing, changing and co-opting platforms for the benefit of end-users rather than proprietors only. To this end, the panel discusses and debates 'non-market' approaches to tackling social and environmental effects of platforms. It is designed to build on recent work within infrastructure, platform and critical data studies to suggest alternative approaches to the neoliberal ordering of economic life. A central question is whether the data streams monetized by “big tech” can be harnessed for public, democratic, or socialist ends; in doing so, bringing them 'in house' and into competition with big tech itself. In other words, the panel takes a “protocological” (Galloway 2004) resistance approach, in appropriating the methods of algorithmic- and data-governance occurring under platformization, and utilising them at the regional (state) or (hyper-)local (city, city block) level. Moreover, it seeks to highlight examples of successful community-based and cooperative instances of platformization. Looking at the seemingly ruthless efficiency of Google, Apple, Facebook, Amazon and Microsoft (GAFAM) in the extraction of value through digital means, the panellists ask: what would resistance look like if we use the economic and infrastructural strategies levied against us? $2 Galloway, A. R. (2004). Protocol: How control exists after decentralization. MIT press.

show abstract

A systemic logic for platform business models

Cited by 96 publications

References 104 publications

Servitization 2.0: The Significance of Product and Service Dominant Logics for Public Service Organisations

Servitization 2.0: The Significance of Product and Service Dominant Logics for Public Service Organisations

Enabling the diffusion of sustainable product innovations in BIM library platforms

Re-Valuing Platforms, Reclaiming the Local

Contact Info

Product

Resources

About