A systematic review on cross-culture, humor and empathy dimensions in conversational chatbots: the case of second language acquisition

Zhai, Chunpeng; Wibowo, Santoso

doi:10.1016/j.heliyon.2022.e12056

Cited by 31 publications

(24 citation statements)

References 64 publications

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“…The chatbots are increasingly showing several applications in the health domain . Diverse keywords [ 35 , 36 , 37 , 38 , 39 , 40 , 41 , 42 , 43 , 44 , 45 , 46 , 47 , 48 , 49 , 50 , 51 , 52 , 53 , 54 , 55 ] are associated with the concept of the chatbot in healthcare; among the most frequent we find: patient engagement, clinical support, mental health, health monitoring, patient education, appointment scheduling, symptom checking, chronic disease management, triage, remote monitoring, telemedicine, health coaching and emergency response.…”

Section: Resultsmentioning

confidence: 99%

“…Chatbots can be used in several fields in the health domain [ 35 , 36 , 37 , 38 , 39 , 40 , 41 , 42 , 43 , 44 , 45 , 46 , 47 , 48 , 49 , 50 , 51 , 52 , 53 , 54 , 55 ]: (a) As a tool for answering frequently asked questions [ 39 ]; (b) For the collection of data and patient details [ 39 , 42 , 43 ]; (c) To support patients finding a doctor or a specific service, on managing appointments, and on the medication dispensing procedure [ 42 ]; (d) As an interactive guide to the management of self-assessment and symptom control [ 39 , 42 ]; (e) As a tool to guide an interactive triage, applicable in the case of an emergency as well [ 36 ]; (f) In telehealth, digital health applications, and remote monitoring [ 37 , 39 , 40 , 42 , 43 ]. (g) In the learning process, in the construction of scientific knowledge and in supporting scientific dissemination [ 35 , 38 ]; (h) In mental health applications [ 37 , 38 ]; (i) For physical wellness and health coaching [ 40 ].…”

Section: Resultsmentioning

confidence: 99%

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The Chatbots Are Invading Us: A Map Point on the Evolution, Applications, Opportunities, and Emerging Problems in the Health Domain

Giansanti

2023

Life

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The inclusion of chatbots is potentially disruptive in society, introducing opportunities, but also important implications that need to be addressed on different domains. The aim of this study is to examine chatbots in-depth, by mapping out their technological evolution, current usage, and potential applications, opportunities, and emerging problems within the health domain. The study examined three points of view. The first point of view traces the technological evolution of chatbots. The second point of view reports the fields of application of the chatbots, giving space to the expectations of use and the expected benefits from a cross-domain point of view, also affecting the health domain. The third and main point of view is that of the analysis of the state of use of chatbots in the health domain based on the scientific literature represented by systematic reviews. The overview identified the topics of greatest interest with the opportunities. The analysis revealed the need for initiatives that simultaneously evaluate multiple domains all together in a synergistic way. Concerted efforts to achieve this are recommended. It is also believed to monitor both the process of osmosis between other sectors and the health domain, as well as the chatbots that can create psychological and behavioural problems with an impact on the health domain.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

The Chatbots Are Invading Us: A Map Point on the Evolution, Applications, Opportunities, and Emerging Problems in the Health Domain

Giansanti

2023

Life

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“…Recent studies on AI and Second Language acquisition have been conducted in various topics. First paper was about the investigation on the development of empathetic strategies in chatbots to improve learner's learning outcome [5]. The application of AI coaches for L2 learning in a primary school was also studied in another paper, with findings that interaction with AI leads to higher social and cognitive presences in learners' perception [6].…”

Section: ⅱ Related Workmentioning

confidence: 99%

A Study on the Utilization of OpenAI ChatGPT as a Second Language Learning Tool

Kim¹,

Shim²,

Shim³

2023

J Multimed Inf Syst

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In November 2022, ChatGPT was introduced and caused a sensation, gathering 100 million users only within two months. ChatGPT's capability of generating high-quality sentences demonstrated potential to be applied in a wide range of fields. In this paper, we explore the utilization of ChatGPT as a second language learning tool and scrutinize its suitability. Specifically, we analyzed technical aspects of ChatGPT including its principles, history, and features. We then assessed its ability from two different perspectives: designing course contents and teaching these contents based on Task-Based Language Teaching (TBLT) method. Firstly, we built up a Korean ESL learner persona who is an intermediate level and directed ChatGPT to construct a course for business English writing. Second, we asked ChatGPT to teach business English writing by TBLT method. Although there were areas for improvement, the results were promising, indicating that ChatGPT was able to execute given prompts to act as a language learning tool. By highlighting opportunities and concerns of ChatGPT in the language learning context, this paper implied its potential to create enhanced learning experience by facilitating a supportive learning environment. Further research is expected to investigate its effectiveness in diverse contexts and purposes.

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“…About culture, Zhai and Wibowo (2022) reviews crossculture, humor, and empathy dimensions in conversational agents during second language (L2) acquisition. Authors argue that specific cultural dimensions and values influence humor.…”

Section: Related Workmentioning

confidence: 99%

“…Besides, culture and conversational agents often focus on digital cultural markers today. Zhai and Wibowo (2022) argue that understanding those markers (or variables, dimensions) can positively affect learning. However, many aspects of communication within the culture are yet to be explored.…”

Section: Future Directionsmentioning

confidence: 99%

Conversational agents: a survey on culturally informed design practices

Monteiro

Salgado²

2023

JIS

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The development and use of conversational agents grow every day. However, those systems still need to meet users' expectations. As a result, new design practices for conversational agents are emerging. One facet is the culturally informed design of those systems. Tailoring conversational agents culturally can increase engagement, trustworthiness, and acceptance. While an emerging trend, literature still needs to discuss research and application of design practices related to culture and conversational agents. The present study investigates 5398 articles involving conversational agents and culture over the last seven years. In this context, we selected 23 articles based on their approaches and objectives related to our main subject. The findings indicate that most studies in the field are mainly focused on the feasibility of cultural markers tailored to those systems. The main contribution is the identification of the main challenges, contexts and design practices in the field. These results contributed to discussions regarding conversational agents and highlighted some research gaps for future study.

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A systematic review on cross-culture, humor and empathy dimensions in conversational chatbots: the case of second language acquisition

Cited by 31 publications

References 64 publications

The Chatbots Are Invading Us: A Map Point on the Evolution, Applications, Opportunities, and Emerging Problems in the Health Domain

The Chatbots Are Invading Us: A Map Point on the Evolution, Applications, Opportunities, and Emerging Problems in the Health Domain

A Study on the Utilization of OpenAI ChatGPT as a Second Language Learning Tool

Conversational agents: a survey on culturally informed design practices

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