A Systematic Review of the Implementation of Lean Six Sigma Tools to Improve the Logistics of Retail Businesses
Abstract:Currently, retail businesses must be as competitive as possible, and for this, their logistics system must be efficient and optimal; however, it is known that these have various problems such as longer delivery times, product delivery errors, offering a quality of service that meets customer expectations, etc. To solve these problems, the implementation of Lean Six Sigma tools was proposed, and a systematic review of the literature was carried out to determine which Lean Six Sigma tool is the most frequent and… Show more
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