A systematic review of software usability studies

Sagar, Kalpna; Saha, Anju

doi:10.1007/s41870-017-0048-1

Cited by 54 publications

(47 citation statements)

References 141 publications

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“…These usability factors or parameters are measured through a number of existing Usability Evaluation Methods (UEM) that includes, for example, task-analysis, heuristic evaluation, think-aloud, interviews, cognitive walkthrough, etc. (Park et al, 2020;Sagar & Saha, 2017;Palmer, 2002;Bolchini & Garzotto, 2007).…”

Section: Related Workmentioning

confidence: 99%

Exploring and Comparing the Performance of Design Methods Used for Information Intensive Websites

Zaki¹,

Sultana²,

Rahman³

et al. 2020

MIST International Journal of Science and Technology

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At present, web applications are one of the most widely used software applications in different organizations. A website is a virtual representation of the structure of any organization. Good user experience of a website is highly dependent on the content organization or design of a website. Thus, the design is a very important factor to develop a high usability standard website. Different types of design techniques are used to develop different types of websites. It is a very challenging task to develop information-intensive websites using a suitable design technique so that the website can serve its intended purpose with enhanced usability and user experience. Therefore, the objective of this research is to compare the performance of two alternate design techniques for developing an information-intensive website. To achieve this objective, the existing design techniques were explored; and selected the Card Sorting and Interactive Dialogue Model (IDM) techniques to design two websites for an orphanage system. Later, the developed orphanage web systems were evaluated with ten participants through a user study; and found that the IDM design technique performs better than the Card Sorting technique in terms of the system’s usability and user experience.

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Section: Related Workmentioning

confidence: 99%

Exploring and Comparing the Performance of Design Methods Used for Information Intensive Websites

Zaki¹,

Sultana²,

Rahman³

et al. 2020

MIST International Journal of Science and Technology

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“…OSS project developers focus more on software functionality than its usability; thus, software usability is poor [3], [29], [35]. Imperfect methods and procedures of usability evaluation cause the failure of software systems [61], thereby decreasing productivity and user satisfaction. Researchers in the software quality and usability measurement field agreed that there is no well-defined model offered for software usability evaluation and quantification [4].…”

Section: ) Concern On Evaluating Usabilitymentioning

confidence: 99%

Mapping and Analysis of Open Source Software (OSS) Usability for Sustainable OSS Product

et al. 2019

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The increase in the number of open source software (OSS) users have drawn attention to improving usability. Usability is a clear concept that encompassing both task and user characteristics as well as functionality. Usability is an essential factor that affects user acceptance and OSS sustainability, which is considered as the key to the success of the OSS. To some extent, usability is one concern of the larger issue of system acceptability and sustainability. Therefore, usability is an important factor that needs to be considered since the software that is not usable is not going to be sustainable. The objective of this paper is to review researchers' efforts to improve, investigate, and evaluate the usability factor that may affect the OSS acceptability and sustainability and map the research scenery from the articles into a comprehensible structured taxonomy, which would help the researchers to identify different research gaps of this field. A survey of the usability in OSS conducted and 6033 studies identified by a search in four scholarly databases using a query that includes the keywords (usability or learnability or efficiency or satisfaction) and (open source software or OSS). A total of 46 studies are selected. By manually searching in ACM, Springer, and Google Scholar five other studies identified, and thus a total of 51 studies were the final set that includes in this paper. Based on research topics, a taxonomy created and divided into four principal categories which improve OSS usability, analyze OSS usability, evaluate OSS usability, and select and adopt OSS. A comprehensive overview and synthesis of these categories are presented as well. This paper contributes to identifying the possible opportunities and gaps for enabling the participation of interested researchers in this research area. And give possibilities for extending the use of usability research and practices to create more sustainable software. Also, helps in selecting suitable OSS among the alternatives.

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“…From visualization aspects, [11] explained several types of visualization techniques, such as radial, hierarchical, graph, and bar chart visualization, and presented the impact of human-computer interaction knowledge on opinion visualization systems. Prior domain knowledge yielded high understandability, user-friendliness, usefulness, and informativeness.…”

Section: Related Workmentioning

confidence: 99%

Visualization and Analysis in Bank Direct Marketing Prediction

Abu-Srhan¹,

Alhammad²,

zghoul³

et al. 2019

IJACSA

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Gaining the most benefits out of a certain data set is a difficult task because it requires an in-depth investigation into its different features and their corresponding values. This task is usually achieved by presenting data in a visual format to reveal hidden patterns. In this study, several visualization techniques are applied to a bank's direct marketing data set. The data set obtained from the UCI machine learning repository website is imbalanced. Thus, some oversampling methods are used to enhance the accuracy of the prediction of a client's subscription to a term deposit. Visualization efficiency is tested with the oversampling techniques' influence on multiple classifier performance. Results show that the agglomerative hierarchical clustering technique outperforms other oversampling techniques and the Naive Bayes classifier gave the best prediction results.

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A systematic review of software usability studies

Cited by 54 publications

References 141 publications

Exploring and Comparing the Performance of Design Methods Used for Information Intensive Websites

Exploring and Comparing the Performance of Design Methods Used for Information Intensive Websites

Mapping and Analysis of Open Source Software (OSS) Usability for Sustainable OSS Product

Visualization and Analysis in Bank Direct Marketing Prediction

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