A systematic review of information technology in workplace learning

Abstract

The application of information technology is ubiquitous in our work and learning, and information technology causes tremendous changes to workplace learning. This systematic review aims to summarize the roles and impacts of information technology on workplace learning. This study is guided by the following three research questions: What are the characteristics and trends of the existing research on information technology in workplace learning(RQ1)? What roles does information technology play in workplace learning(RQ2)? What changes and impacts have information technology brought to workplace learning(RQ3)? We identified 60 eligible articles using the guidelines of the PRISMA procedures. To respond to RQ1, the descriptive analysis of the eligible literature has been delineated. To respond to RQ2, we conducted an in‐depth content analysis, and the roles of information technology were classified into four categories: at the organizational level, exploitative learning and explorative learning and at the individual level, learning resources and learning support. To respond to RQ3, the impacts of information technology were analyzed from both the positive and negative effects at the individual and organizational levels. Finally, we proposed an integrated framework of information technology on workplace learning.

Digital environments as sites for informal workplace learning in knowledge work

“…Along the same lines as Yu et al (2023) and Wallin et al (2020), our study recognised the dual effects of digital technology. The versatile environments both expanded and, to some extent, restricted informal workplace learning.…”

“…Yu et al ’s (2023) literature review summarises the double-edged effects of digitalisation on workplace learning. Digital technology can promote the integration of work practice and professional development, strengthen interaction within and outside the organisation, provide access to professional learning activities and various resources and enhance the learning experience.…”