A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic

Abstract

Since the onset of the COVID-19 pandemic, the implementation of contactless technologies in hospitality and tourism has grown exponentially, making understanding consumer adoption of these technologies an important research area. A systematic literature review of relevant studies published in hospitality and tourism journals was conducted to identify three main subsets of the antecedents of contactless technologies adoption: system, user, and the environment. An analysis of 44 peer-reviewed articles from top hospitality and tourism journals is presented, along with an identification of 10 main categories of contactless technology. Findings indicate the specific technologies adopted since the onset of the COVID-19 pandemic and the common factors studied related to contactless technologies in past research. Theoretical/managerial implications and directions for future research are discussed.

Intentions to Adopt Contactless Travel in the Post-Pandemic Era: Adapting to a New Normal

“…Theory of Planned Behavior elucidates the link between attitudes, subjective norms, perceived behavioural control, and intentions for specific behaviours [11]. In the realm of contactless travel, this theory can be applied to investigate how attitudes towards contactless travel, perceptions of others' opinions, and beliefs in one's ability to use relevant technologies shape intentions to adopt contactless practices [12]. Research expanding on the theory has identified variations in demographic characteristics, moderation effects with such attributes playing a moderating role in attitudes and intentions [13].…”

Guest editorial: IJTC regional review series: People’s Republic of China and Latin America

“…Nowadays, tourism in cities undergoes a constant evolution, driven by a spectrum of novel technologies, products and business practices and models, which may emanate from within the tourism industry itself or result from the diffusion of innovations originating in other sectors. For example, emerging technologies such as virtual and augmented reality have gradually been applied in city exploration to elevate the tourist experience (tom Dieck & Jung, 2018); contactless technologies such as robot services and mobile payments have been used in tourism and hospitality industries to reduce health risks during the COVID-19 pandemic (Rathjens et al, 2023). The interplay between smart cities and smart tourism also creates a mutually reinforcing relationship where advancements in one sector benefit the other.…”