A systematic review and meta-analysis of user acceptance of consumer-oriented health information technologies

Tao, Da; Wang, Tieyan; Wang, Tieshan; Zhang, Tingru; Zhang, Xiaoyan; Qu, Xingda

doi:10.1016/j.chb.2019.09.023

Cited by 143 publications

(180 citation statements)

References 118 publications

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“…These results are consistent with those of previous studies that revealed that trust can help to reduce uncertainty when users adopt new types of services [19,36] and further determines users' intention to use MMT services in the future [11,19,34]. By persuading themselves that the technology could meet their expectations, the resulting increased trust is believed to reduce users' perceived complexity and uncertainty when dealing with this lifestyle transition [17].…”

Section: Factors Influencing the Acceptance Of Mmt Applicationssupporting

confidence: 90%

“…The TAM is a validated and robust research model for predicting users' acceptance and adoption of health information technologies [17]. Similar to previous studies that applied the TAM in the context of general mHealth applications [21,49,67,68], the current results emphasized that the users' perceived usefulness and perceived ease of use together significantly influenced their attitude toward using MMT services, which further affected their intention to use such services in the future.…”

Section: Factors Influencing the Acceptance Of Mmt Applicationssupporting

confidence: 80%

“…The mHealth industry that provides MMT services is still in the phase of experimentation and exploration; thus, obtaining the public's awareness and acceptance is crucial [24]. As mentioned above, numerous studies have investigated the factors that influence users' acceptance and adoption of general mHealth functions, such as disease prevention and management [11,[15][16][17][18][19][20][21], where the TAM is the most widely applied technology acceptance theory. The TAM regards behavioral intention as a sign of acceptance, which is influenced by users' attitude toward relevant technologies.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…Perceived usefulness has a direct impact on an individual's behavioral intention, and perceived ease of use directly influences perceived usefulness [25]. Overall, according to the results of related empirical and review studies, the TAM has been proven to be a robust and feasible model for studying users' acceptance and adoption of health technologies [17,26].…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…Accordingly, this study aimed to investigate Chinese users' perception and usage behavior of MMT services and examine the possible facilitators and barriers that affect their acceptance of MMT services. To fulfill these purposes, this research attempts to answer the following research questions (RQs): Related research has extensively evaluated the acceptance and adoption of mHealth applications from a relatively broad perspective; these applications include various types of healthcare services focused on disease prevention, stress management, diabetes and weight loss, and health informatics and monitoring through smartphones, tablet computers, personal digital assistants, and wearable devices [11,[15][16][17][18][19][20][21]. However, little is known about how users accept and adopt MMT services when using mHealth applications.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Healthcare at Your Fingertips: The Acceptance and Adoption of Mobile Medical Treatment Services among Chinese Users

2020

IJERPH

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Mobile health (mHealth) services have recently been receiving increasing attention. However, there is a lack of knowledge about how users accept and adopt mobile medical treatment (MMT) services, some of the most promising mHealth services that aim to extend the patient–physician relationship beyond the conventional clinic environment. To fill this research gap, this study proposes a research model for predicting consumers’ acceptance behavior toward MMT services based on the Technology Acceptance Model (TAM). A survey was conducted among 303 Chinese MMT service users to evaluate the proposed model and relevant hypotheses using partial least squares. Several key findings were summarized from the results: (1) the attitude toward using MMT, technology anxiety, and trust are significantly associated with users’ behavioral intention to use MMT services; (2) the perceived ease of use, perceived usefulness, and trust significantly influence users’ attitude toward using MMT services; (3) the perceived interactivity, perceived personalization, and privacy concerns have significant impacts on users’ perceptions of ease of use, usefulness, and trust toward MMT services. The current findings have both theoretical and practical implications that may guide practitioners and researchers to better understand consumers’ acceptance of MMT services.

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