A systematic literature review on transformative practices and well-being outcomes in healthcare service

Abstract

PurposeThe paper aims to investigate the practices facilitating the transformation of healthcare services, understanding the resulting outcomes in terms of well-being and uplifting changes. a systematic literature review (SLR) focusing on analyzing the healthcare sector under the transformative service research (TSR) theoretical domain is conducted to achieve this goal.Design/methodology/approachEmploying a structured SLR developed based on the PRISMA protocol (Pickering and Byrne, 2014; Pickering et al., 2015) and using Scopus and WoS databases, the study identifies and analyzes 49 papers published between 2021 and 2022. Content analysis is used to classify and analyze the papers.FindingsThe SLR reveals four transformative practices (how) within the healthcare sector under the TSR domain, each linked to specific well-being outcomes (what). The analysis shows that both practices and outcomes are mainly patient-related. An integrative framework for transformative healthcare service is presented and critically examined to identify research gaps and define the trajectory for the future development of TSR in healthcare. In addition, managerial implications are provided to guide practitioners.Originality/valueThis research is among the first to analyze TSR literature in the context of healthcare. The study critically examines the TSR’s impact on the sector’s transformation, providing insights for future research and offering a roadmap for healthcare practitioners to facilitate uplifting changes.

Botanic Garden Tourism, Social Value, Health, and Well-Being

“…Hence, our commentary on transformative service and sustainability is in this vein. More research is needed, and one key challenge we present here out of numerous opportunities is for the sector to innovate on ecosystemic thinking [22], service ecosystems [32,99], transformative service [26], and sustainability in terms of social value and good health and well-being in all its wondrous forms as a starting point for creative, interested individuals and collectives [29,56,75,[84][85][86][87]100,101].…”

“…To date, TSR initiatives have facilitated transformative service innovations in diverse contexts from energy systems and finance to healthcare and vulnerable communities, to name a few [28,[69][70][71][72]. However, additional research is needed to explore the application of TSR tools and strategies across different institutional environments and geographical settings [73][74][75]. Examining the intersection of TSR and botanic garden tourism provides one such opportunity to consider how transformative service innovations can advance progress on the SDGs, particularly SDG 3: "Good Health and Wellbeing" [34].…”

The impact of public health efficiency on well-being in Italian provinces

“…This study's hypothesis is that higher levels of efficient and accountable public health systems are associated with higher levels of well-being as perceived by citizens for two reasons: first, greater efficiency and accountability in the public health sector leads to higher labour productivity (Ullah and Malik, 2019), which in turn improves the quality of life, the standard of living and the well-being of people (Anderson et al ., 2018). For a recent review see Ungaro et al . (2024).…”

“…This study's hypothesis is that higher levels of efficient and accountable public health systems are associated with higher levels of well-being as perceived by citizens for two reasons: first, greater efficiency and accountability in the public health sector leads to higher labour productivity (Ullah and Malik, 2019), which in turn improves the quality of life, the standard of living and the well-being of people (Anderson et al, 2018). For a recent review see Ungaro et al (2024). Second, better collaboration between the central government and subnational levels of government improves the efficiency of the public health system, thereby increasing well-being at the individual and collective levels (Kyriacou and Roca-Sagal es, 2014).…”