A synthesizing framework for technology and content choices for information exchange

Abstract

In this paper, we develop a synthesizing framework for information exchange. In particular, we identify the drivers of both the content of information exchange as well as the choice of the technology used to facilitate information exchange across multiple organizations. Our first driver is the inter-organizational architecture. Unlike the general architectures developed by Williamson [11] and Adler [1], we focus specifically on the effect of architectures on information exchange. We classify the existing architectures in three dimensions, namely, customization, information sharing or trading and closed or open networks. Such a classification enables us to identify particular architectural characteristics that affect content and technology choices. Our second driver refers to the characteristics of the information, the system, the network and the regulatory environment that affect the credibility and usefulness of information exchange for the participants. Our third driver is the incentive structure in the architecture. Only the information that is deemed to be mutually beneficial by all participants will get exchanged. The incentive structure highlights the cost-benefit trade-offs of individual participants. We also place all the five papers accepted for this special issue within this synthesizing framework. Such positioning allows us to identify potential areas for future research and exploration.