“…Recently, research has started to pay attention and document the difficulties that result from the implementation of IMSs (Heras, Bernardo & Casadesús, 2007;Zeng, Shi & Lou, 2007;Salomone, 2008;Zeng, Tam & Tam, 2008;Simon, Karapetrovic & Casadesus, 2012). Although the increased interest in understanding how these difficulties emerge and affect the resulting IMS (Bernardo et al, 2012a), there is still a dearth of empirical research on this critical aspect of IMS.…”