A Sustainability-Driven E-Government Maturity Model (SDEGM) from the Perspectives of Developing Countries

Maturity as a critical sustainability factor for e‐government: Toward a conceptual framework

“…uses this technology to provide a variety of services (Okab, 2018). As a result, many developing countries are turning to e-government to improve government service delivery while saving money (Joshi, 2018). As a result of e-government initiatives, majority of government services are now delivered through websites (Okab, 2018).…”

“…However, most of these initiatives have not been efficient and sustainable, particularly in developing countries (Joshi, 2018;Lessa, 2019;Meiyanti et al, 2018;Müller & Skau, 2015;Samsor, 2021). Prior studies show that there exist a variety of problems such as lack of technology, budget, and human resource constraints, all of which affect the success and long-term adoption of e-government services (Chohan et al, 2020).…”

“…Governments' spending on ICT over the decade of the 2000s is estimated to be approximately $3 trillion. However, much of this funding is lost, with estimates ranging from 60% to 80% of e-government initiatives failing in some way Joshi (2018).…”

“…E-government is a 21st-century technological innovation that aims to improve citizen satisfaction by utilizing ICTs such as the Internet and the Web (Almuftah et al, 2016;Al-Shboul et al, 2014). It has evolved into a critical tool for delivering government services in a more efficient, effective, and transparent manner (Joshi, 2018).…”

“…In recent years, the governments of developing countries have allocated a huge budget out of their limited resource to support and improve e-government services (Lessa, 2019). For governments with limited budgets and resources, e-government projects have become more expensive and difficult to complete, requiring more time and money (Joshi, 2018;Lessa, 2019). Similar to developed countries, developing nations have begun to launch e-government programs as part of their modernization efforts.…”