A Survey on Components of Virtual 'Umrah Application

Rahim, Normala; Hamid, Nazirah Abd; Isa, Wan Malini Wan; Satar, Siti Dhalila Mohd; Rozaimee, Azilawati

doi:10.5121/ijma.2013.5502

Cited by 4 publications

(2 citation statements)

References 11 publications

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“…Terminology and application information plays an important role in the interaction between the users and applications in which end users can involve in the design using their own familiar domain-related terminology to enhance their ability to understand the system functions and use it correctly (Gulliksen & Sandblad, 1995). To meet user demands and satisfaction, the app should have simple screen design, comprehensive contents, accurate terminology, free error application, flexible navigation and high level of interactivity with the application (Rahim, Hamid, Isa, Satar, & Rozaimee, 2013). Therefore, we expect that: H4: The terminology and application information of mHealth UI design-based culture will have a significant influence on elderly users' satisfaction with the technology.…”

Section: Terminology and Application Informationmentioning

confidence: 99%

Older adults’ satisfaction with mHealth UI design-based culture: A case study of Jordan

Alsswey

Al-Samarraie

Malak

2022

Journal of Human Behavior in the Social Environment

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Section: Terminology and Application Informationmentioning

confidence: 99%

Older adults’ satisfaction with mHealth UI design-based culture: A case study of Jordan

Alsswey

Al-Samarraie

Malak

2022

Journal of Human Behavior in the Social Environment

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“…The Umrah is a visit to Ka’abah that is not obligatory and can be undertaken during the year with simple practices to perform (Almuhrzi and Alsawafi, 2017; Hassan et al , 2015; Rahim et al , 2013). The annual growth of the Umrah pilgrimage is 7.08%, which is above the global average growth in the travel sector, which ranges between 4% and 5% (SafaSoft, 2021).…”

Section: Introductionmentioning

confidence: 99%

Investigating the impact of service leaders’ competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ performance

Ande,

Wahyuni,

Kusumastuti

2023

JIMA

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Purpose This study aims to fill several gaps in the literature. First, it examines the Umrah industry from the supply side, investigating the pivotal factors for travel agencies’ performance. Second, it empirically investigates service leaders’ competencies specific to the hospital and tourism industry. Third, it clarifies whether there is a direct impact of organisational service orientation on business performance. Fourth, it explores the influence of network capabilities in a service context, specifically in travel agencies, which has rarely been discussed. Design/methodology/approach This is a mixed-method study with sequential explanatory research design. First, a quantitative approach was conducted with 150 authorised travel agencies in Indonesia, with two manager-level employees representing each agency. The data were analysed using descriptive statistics and structural equation modelling. A qualitative study was conducted to enrich the findings by interviewing the Director of Umrah and Hajj Development of the Ministry of Religious Affairs of the Republic of Indonesia and three other respondents. Findings Service leaders’ competencies and resource capacity significantly influence organisational service orientation, leading to enhanced perceived service quality and performance. In addition, resource capacity influences network capabilities, improving performance. Originality/value This study identifies factors affecting the performance of Umrah travel agencies in an intensely competitive environment, which has rarely been discussed. This sheds light on how travel agencies can survive and succeed in this competitive industry. Moreover, this study provides evidence regarding the role of network capabilities in the tourism industry and the impact of organisational service orientation, both directly and indirectly, on performance.

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Usability Evaluation of Virtual Umrah Based on User Centered Design From Expert User View

et al. 2015

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With the emergence of the learning materials volume, the developer has to face many challenges to develop an effective and efficient application to support the learning process. The objective of this study is to evaluate usability of Virtual Umrah application based on expert views using User-Centered Design approach. User-Centered Design is a multi-stages process that requires the designers to analyze and verify the requirement of a user by involving the user throughout the whole processes. The findings of the usability evaluations are for errors, efficiency and satisfaction level, the individual mean score is 4.00, 4.20 and 4.40. While for the memorability and learnability component, the mean score for the items are below than 4.00 which are 3.80 and 3.70 respectively. These findings demonstrate that the developed application is significantly needed by the pilgrims and individuals in order to assist them in preparation and performing Umrah.

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A Survey on Components of Virtual 'Umrah Application

Abstract: ABSTRACT

Cited by 4 publications

References 11 publications

Older adults’ satisfaction with mHealth UI design-based culture: A case study of Jordan

Older adults’ satisfaction with mHealth UI design-based culture: A case study of Jordan

Investigating the impact of service leaders’ competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ performance

Usability Evaluation of Virtual Umrah Based on User Centered Design From Expert User View

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