A survey of technology accessibility problems faced by older users in China

Yao, Dengfeng; Qiu, Yunfeng; Huang, Hairui; Du, Zaixin; Ma, Jianqing

doi:10.1007/s10209-011-0222-3

Cited by 15 publications

(3 citation statements)

References 8 publications

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“…The lower reported satisfaction scores in process management may be due in part to questions in this domain, which ask about the satisfaction with use of technology in registration, bill payment, test result access, and pharmacy education. Older Chinese users report increased difficulty in accessing Internet-based resources and technologies; technology accessibility for this demographic must be considered in future hospital reforms aimed at improving satisfaction among older patients [35].…”

Section: Discussionmentioning

confidence: 99%

Outpatient Satisfaction with Tertiary Hospitals in China: The Role of Sociodemographic Characteristics

Zhou

Liu

et al. 2019

IJERPH

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China’s increasing attention to patient satisfaction evaluation is part of an international trend of patient-centered healthcare. Patient sociodemographic characteristics are important intrinsic factors that will influence satisfaction. This paper aims to better understand how sociodemographic factors affect Chinese patient satisfaction with tertiary outpatient services using data from the 2017 China National Patient Survey. A total of 28,760 outpatient survey responses were analyzed, spanning 136 tertiary hospitals across 31 provinces. Multilevel logistic regression with fixed hospital effects was used to examine the association of patient satisfaction across multiple healthcare domains with sociodemographic factors. Results show that patients who were of a migrant population, of highest income, most educated, and who had medical aid insurance reported the lowest levels of overall satisfaction. Specifically, increasing age was correlated with decreased satisfaction in process management and affordability domains, while high-income and high-education outpatients reported lower satisfaction scores in the hospital environment domain. Furthermore, migrant patients experienced lower satisfaction across several domains. These intricate findings suggest that hospitals should tailor their services and evaluation metrics to specific patient demographics, and that the government should adopt policies that reduce disparities in healthcare access and affordability to ultimately improve the satisfaction of vulnerable groups.

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Section: Discussionmentioning

confidence: 99%

Outpatient Satisfaction with Tertiary Hospitals in China: The Role of Sociodemographic Characteristics

Zhou

Liu

et al. 2019

IJERPH

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“…According to Ref. [ 139 ], the elderly generation is usually introverted and fearful of being judged for their inability to adopt new technologies. Hence, it is vital to prevent stereotyping the elderly as “technophobic”.…”

Section: Conclusion and Implicationmentioning

confidence: 99%

Online grocery shopping intention: Elderly's perspective in Malaysia

Yap,

Tan,

Tan

et al. 2023

Heliyon

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“…Awareness has been found to be low in terms of need for, and policy of, ICT accessibility among Chinese older adults (Yao, Qiu, Huang, Du, & Ma, 2011). The awareness among ICT designers and developers remains underspecified.…”

Section: Awareness Of Ict Accessibilitymentioning

confidence: 99%