A survey of police communication training

Erickson, Keith V.; Cheatham, T. Richard; Haggard, Carrol R.

doi:10.1080/03634527609384644

Cited by 8 publications

(3 citation statements)

References 12 publications

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“…For example, public speaking may be important to police officers (Erickson et al, 1976), scientists (Fitch, 1980), and organizational consultants (Weinberg & Thon, 1979), but not to health care professionals (Di Salvo, Larsen, & Backus, 1986;Hill, 1978; Morse & Piland, 1981).…”

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confidence: 98%

A Contingency Approach to Communication Skill Importance: The Impact of Occupation, Direction, and Position

Salvo

Larsen

1987

Journal of Business Communication

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In an attempt to identify the important communication activities in organizations, researchers have conducted a plethora of studies; these studies, however, lack integration and are marked by major contradictions. This project was undertaken to determine whether such inconsistencies between the studies were due to methodological issues or to the lack of a multidimensional approach—one that recognizes important contingencies in the organizational context . This investigation examines the impact of direction and occupation on communication skill importance for entry-level positions in finance, management, engineering, and law. The results substantiate a three-dimensional model, based on direction, occupation, and position, for the examination and application of communication skill importance in organizations.AN OVERABUNDANCE OF STUDIES HAVE sought to identify the specific communication activities that are important in organizational life. While these studies have generated lists upon lists of significant communication activities in organizations, they lack integration and a system of organizing the information in a meaningful or useful way. Further, a comparison of these investigations reveals seeming contradictions. These contradictions may result from methodological differences or from a too limited theoretical orientation which ignores significant contextual contingencies. Our investigation was completed to determine whether current conflicting results regarding communication skill importance are due to mere artifacts of operationalization or whether a multidimensional contingency approach to understanding skill requirements is more theoretically reasonable. The information gathered may be used to form guidelines for communication competence curriculum and training program design and for selection and promotion decisions. Di Salvo (1980) and Di Salvo, Dunning, and Homan (1982) reviewed over 40 studies that attempted to identify salient communication skills for organizational members. These reviews identified major differences between individual studies.

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confidence: 98%

A Contingency Approach to Communication Skill Importance: The Impact of Occupation, Direction, and Position

Salvo

Larsen

1987

Journal of Business Communication

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“…The increased interest in humanistic methods of law enforcement arises from the realization that such methods are less costly in the long run than more coercive methods. zation training" (Hinte, 1971), "interpersonal communication" (Huseman, 1973, "communication training" (Erickson, Cheatham, & Haggard, 1976), and simply "human relations training" (Newman & Steinberg, 1970). The goals of these programs include personal stress management, increased sensitivity to the needs and values of others, and improved listening, mediating, and conflict resolution skills.…”

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confidence: 99%

Humanism as Repression: Counselors Training Police

Adams

Spicer

1982

Couns Edu & Supervision

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Passage of the Omnibus Crime Control and Safe Streets Act of 1968 has led to both increased expenditure on police technology and humanistically oriented police training programs. While those two outcomes may seem contradictory, both aid police in their attempt to achieve social control. Advocates of humanistic police training programs have generally ignored the role of police in maintaining societal inequalities, repressing assent and social change, and diffusing legitimate protest. Seen in the light of those larger social issues, human relations skills in the hands of the police can become effective tools with which to achieve social control while avoiding the resistance generated by more coercive methods. As such, they function not as progressive, humanistic measures, but rather as a means for perpetuating human oppression.

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“…In the realm of law enforcement, physical uses of force are governed by written policies that illustrate when an officer can lawfully use force against a noncompliant individual (Thompson & Dowling, 2001). Before turning to physical force, however, police officers also may use verbally communicated strategies to attempt to gain compliance, as evidenced by the growing number of departments that incorporate communication training into law enforcement academies (Erickson, Cheatham, & Haggard, 1976), and the call to continue address interpersonal communication as an aspect of police training (Bizer, 1999).…”

Section: Compliance-gaining and Police Workmentioning

confidence: 99%

Persuasion, Police, and Public Safety: Message Framing, Compliance, and Perceptions of Law Enforcement

Lancaster¹

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In the everyday interactions between law enforcement and the citizens of their communities, officers attempt to gain compliance verbally, before resorting to physical force, if necessary. This dissertation examined the use of persuasive verbal messages by law enforcement officers when encountering citizens. These messages were created to represent a progression of asking, telling, and making, to gain compliance from an individual. The officers in this study were university police officers, because university police departments are charged with providing a safe learning environment on campus. Due to the visible, community oriented policing in which university police departments tend to engage, it is likely that students would have an interaction with a campus police officer, and that this interaction might call for an officer to make a request or demand of the student. Furthermore, given the ubiquity of communication technology (e.g., social media) on college campuses, it is likely that police and students would communicate not only in-person, but also via computer-mediated channels. The study in this dissertation utilized a 3 (ask, tell, make) X 2 (emergency, nonemergency) X 2 (face-to-face, computer-mediated communication) experimental design, in which participants (N = 190) were assigned randomly to one of 12 conditions. The measured outcomes were propensity to comply with a police officer, perceptions of the police officer, and perceptions of the officer's conversational appropriateness. Results indicated a significant main effect for message manipulation, such that participants rated perceptions of officer conversational appropriateness and perceptions of law enforcement more favorably when the hypothetical officer used an ask-framed message, rather than a make-framed message. Furthermore, the results indicated a significant main effect for communication channel, such that participants perceived the police officer to be more conversationally appropriate in the FtF condition than in the CMC condition. Additional post-hoc results, theoretical implications, practical applications, limitations, and future directions for research in this area of communication studies are discussed. iv

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A survey of police communication training

Cited by 8 publications

References 12 publications

A Contingency Approach to Communication Skill Importance: The Impact of Occupation, Direction, and Position

A Contingency Approach to Communication Skill Importance: The Impact of Occupation, Direction, and Position

Humanism as Repression: Counselors Training Police

Persuasion, Police, and Public Safety: Message Framing, Compliance, and Perceptions of Law Enforcement

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