A Survey of Parent Satisfaction with Pediatric Neuropsychological Evaluations

Abstract

Satisfaction with pediatric neuropsychological evaluations was surveyed by asking parents or guardians of children who completed pediatric neuropsychological evaluations at a large children's hospital over a 2-year period to complete a 30-item rating scale. The scale included items drawn from published measures of consumer satisfaction, and incorporated a well-validated measure of general satisfaction. A total of 338 surveys were distributed, with 117 completed, for a return rate of 35%. Respondents were generally similar to non-respondents, except that respondents had a higher average level of maternal education and were more likely to have been referred for neuropsychological evaluations by sources outside the hospital. Parents were generally satisfied with pediatric neuropsychological evaluations, although some parents indicated that the evaluations did not provide as much help as expected. A factor analysis of the survey instrument revealed four dimensions of satisfaction: General Satisfaction, Clinician Acceptance/Empathy, Provision of Help, and Facilities/Administrative Assistance. Maternal education was negatively correlated with all four factors, but no other demographic, patient, or clinician variables were significantly related to satisfaction. Future studies could survey physicians and educators to provide a more complete understanding of satisfaction with pediatric neuropsychological evaluations.

Paediatric neuropsychological assessment: an analysis of parents’ perspectives

“…Materials consisted of a postal survey, previously used by Bodin et al (2007). Questions regarding insurance provision were not suitable for an NHS context and were removed.…”

“…A second study, by Bodin et al (2007) extended Farmer and Brazeal's (1998) work by combining the AIQ with the Client Satisfaction Questionnaire (CSQ-8; Attkisson and Greenfield, 2004), a standardised measure of satisfaction for which normative data are available. The combined measure was then supplemented with items from the Measure of Processes of Care (King et al, 1995) and eight novel items designed to measure aspects more relevant to their local service provision.…”

“…Such questions are important for UK-based clinicians if they are to rely on parents and teachers to make changes in the systems around the child to implement change. The current study aimed to address these shortcomings using Bodin et al's (2007) questionnaire, and supplementing this with interviews of parent's experiences based upon UK clinical practice.…”

Diagnostic and Assessment Findings: A Bridge to Academic Planning for Children with Autism Spectrum Disorders

“…These findings provide evidence for the usefulness of information obtained from the evaluation to assist parents in advocating for services for their child, but not the usefulness of the evaluation report as a tool utilized by school practitioners to effect positive change through school programming. More recently, Bodin et al (2007) found that 43% of 117 responders reported uncertainty or disagreement with the statement, "Helped improve school services." Forty-five percent of the parents reported a perception that the evaluation did not improve their child's life.…”

93 Neuropsychological assessment in children with tourette syndrome and chronic tic disorders: do families find this useful and are recommendations implemented?

“…The purpose of recommendations is to facilitate increased support for the child that includes learning advice and home based activities to improve daily-living. There is paucity in literature on parent and child satisfaction of these assessments, 5,6,7 and no identified literature on whether recommendations are implemented. 8,9 This study aimed to assess levels of satisfaction amongst parents and children with TS following neuropsychological assessment, and investigate the proportion of recommendations implemented at home and school.…”