A survey of Italian Physicians self-efficacy regarding communication skills and its correlation with a measure of "Burnout"

Abstract

Background: The majority of practising physicians experience burnout. One of the factors most frequently advocated to increase such risk is breaking bad news (BBN). Several reports, by showing alteration of physiological indices, have empirically suggested that BBN may stress physicians, ultimately contributing to burnout. However, the association between the way serious news is broken and burnout has not been explored yet. In this study we investigated the correlation between burnout and physicians' self-efficacy regarding communication to patients. Methods: A 23-item questionnaire exploring attitudes and practice regarding BBN and the Maslach Burnout Inventory test were administered to 379 physicians from two University Hospitals. Associations were assessed by means of logistic regression models. Results: 226 (60%) returned the questionnaires. 76% of physicians acquired communication skills by observing mentors or colleagues, 64% considered BBN as discussing a poor prognosis, 56% reported discussing prognosis as the most difficult task, 38% and 37% did not plan a BBN encounter and considered it stressful. The overall burnout rate was 59%. At the multivariable analysis considering BBN as discussing a poor prognosis and a stressful task were related to high level of burnout (OR 2.42, p=0.042; OR 3.56, p=0.005); whereas planning the encounter and mastering communication skills even by just by means of reading relevant literature were correlated to low level of burnout (OR=0.43, p=0.037; OR=0.19, p=0.034). Conclusions: Our study identifies some physicians' BBN attitudes and knowledge of conceptual frameworks which may influence the risk of burnout and support the notion that increasing knowledge about communication skills may protect clinicians from burnout.