A Survey of Current Measurement Methods for eGovernment User-Satisfaction

Utilizing social media to improve local government responsiveness

“…Most of the work extols the potential of streamlining operations / cost savings / transparency leveraged by the introduction of technology to existing government programs and services, which is often too great to ignore, for both citizens and their elected officials [16,1]. The question for the government becomes, "what data do we need to collect and how can we use it to improve services?"…”

“…Since the government is usually resource constrained and must support legacy systems (things taxes have already paid for once), integration with existing systems and methods is a big concern from a technological perspective [25]. Feedback and metrics on e-government initiatives are always important, as without these there would be no way of accurately evaluating the success or failure of a particular initiative [1]. The body of research provides both suggestions for achieving success as well as words of caution/concern that will guide those who desire to launch an e-government initiative.…”