A Study to Assess the Relationship between Perceived Quality of Therapeutic Communication and Nursing Care Satisfaction among Patients

Kaur, Harmeet; Kaur, Sarabjeet; Kapoor, Ritika

doi:10.5958/2320-8651.2015.00006.x

Cited by 1 publication

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“…Participants of our workshop also reported similar opinions and acknowledged the importance of communication skills and various methods of conflict resolution as also suggested by other studies on medical and nursing personnel around the world. [10][11][12][13][14] Inclusion of various roleplays and interactive activities in the Communication and Conflict Management workshop, which were based on real life situations faced by nurses every day in work settings, were also an important factor in making learning about communication and conflict management easy and interesting for students. Same has also been reported by other researchers about roleplays and activities.…”

Section: Discussionmentioning

confidence: 99%

Effective Communication and Conflict Management Workshop for Nursing Interns: Experience at a Tertiary Care Hospital of Delhi, India

Mishra

Bhardwaj

Kishore

2021

IJoHEMI

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Introduction: Communication is an important skill required in health care settings to deal with many problems including conflict management. Nurse serves patients in challenging environment with limited infrastructure, overcrowded wards and OPD, which poses the challenge of conflict and its management. Method: Two workshops on the topic of communication and conflict management for nursing interns were conducted, these included various methods of teaching such as lecture and role-plays and interactive activities based on real-life situations. Data were collected on a pretested feedback forms and responses were obtained on 5-point Likert scale and also by open-ended questions. Result: Majority of the nurse interns strongly agreed/ agreed that the topics were appropriate, increased their knowledge and they would recommend the workshop to their peers in future. They had learnt how to overcome barriers (93.61%), professional communication (87.23%), and good communication skills (72.34%). Other take home messages, were, be a good listener, simple and precise message and empathy. They had also learnt various styles to solve conflict (95.48%). Conclusion: Student nurses were keen to learn about the effective communication and conflict management and were willing to implement learning at workplace.

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Section: Discussionmentioning

confidence: 99%