A Study on the Effects of Perceived Organizational Citizenship Behavior on the Service Quality and Revisit Intention of Chinese Deluxe Hotel Restaurant Customers

Hou, Menghan; 박사과정, 호남대학교 일반대학원 호텔경영학전공

doi:10.18604/tmro.2020.24.1.18

Journal of Tourism Management Research

2020

DOI: 10.18604/tmro.2020.24.1.18

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A Study on the Effects of Perceived Organizational Citizenship Behavior on the Service Quality and Revisit Intention of Chinese Deluxe Hotel Restaurant Customers

Menghan Hou¹,

호남대학교 일반대학원 호텔경영학전공 박사과정²

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A Study on the Effects of Perceived Organizational Citizenship Behavior on the Service Quality and Revisit Intention of Chinese Deluxe Hotel Restaurant Customers

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