A Study on the Effect of Financial Services on Use Intention in Mobile Fintech

Abstract

The world's ICT technology develops, the application of new technology will facilitate the change and development of the financial industry into universal, microfinance and wisdom financing by providing services to niche markets. Therefore, it is necessary to analyze which factors affect the intention of users using FinTech-based mobile asset management. Starting from a third-party payment tool, but now, Alipay, which has been transformed into a new asset management tool, we conducted an empirical analysis of how financial service characteristics affect customer intention on mobile FinTech. Empirical studies were conducted after reviewing previous studies on financial service characteristics, customer satisfaction, and use intention. Collected data were analyzed using SPSS 22.0 as basic statistics and Smart PLS 2.0 (Partial Least Squared) using structural equations. The research results are as follows. First, the characteristics of financial services (convenience, benefit, security, and flexibility) had a significant effect on customer satisfaction. Second, customer satisfaction had a significant effect on use intention. This means that in order to settle in the market, it is essential to establish differentiated financial services in a rapidly changing business environment. In order to attract customers in the mobile market, it is necessary to actively use the characteristics of financial services.