A Study on the Contribution Factors and Challenges to the Implementation of E-Government in Cambodia

Sang, Sinawong; Lee, Jeong‐Dong; Lee, Jongsu

doi:10.4304/jsw.4.6.529-535

Cited by 8 publications

(9 citation statements)

References 3 publications

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“…• Organizational Factors: The e-Government strategy should consider how to restructure existing organizational models, roles, responsibilities, training, and employees' needs [67]. Training of employees leads to successful implementation of e-Government [13], which means that lack of training will be a significant challenge. In addition, the results of the interviews reveal that the following are other factors influencing e-Government adoption, implementation, and usage in Jordan: technical infrastructure; leadership, funding and coordination; accessibility, availability and usability; security and privacy; training users; trust and privacy issues; access and IT skills (digital divide); lack of awareness; quality of services and information quality; culture issues; perceived usefulness and complexity; Website design (perceived usefulness and ease of use); trust issues; legislation and legal issues; resistance to change; organizational issues; operational cost.…”

Section: Discussionmentioning

confidence: 99%

“…Sang, Lee and Lee [13] have studied factors and challenges to the implementation of e-Government in Cambodia. They explored the challenges critical to implementing e-Government include variations in support among leadership, the lack of high prioritization of (or even need for) e-Government at present, a poor ICT infrastructure, a low rate of literacy, and a high turnover rate among government information technology staff.…”

Section: Literature Reviewmentioning

confidence: 99%

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Challenges and Factors Affecting the Implementation of E-Government in Jordan

Al-Shboul¹,

Rababah²,

AL‐Shboul³

et al. 2014

JSEA

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Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Government grants to governments and societies, it faces many obstacles and challenges. Therefore, there are always a number of critical success factors and risks associated with e-Government. This paper highlights some of the key ones; it critically assesses key factors that influence e-Government services adoption and diffusion. Thus, the aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries, specifically in Jordan. Furthermore, this article investigates the challenges and barriers that must be overcome in order to successfully implement e-Government in Jordan. Semistructured interviews were conducted and used in this study to collect the data. The results of this study show that the most significant challenges and factors influencing the implementation of e-Government services in Jordan are related to budgeting and financial costs, human expertise, social influence, technological issues, lack of awareness, resistance of public employees, data privacy and security, the legal framework, the needed technology, administrative obstacles, and trust or believing in e-Government. Conclusions, recommendations and future work are stated at the end of the paper.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Challenges and Factors Affecting the Implementation of E-Government in Jordan

Al-Shboul¹,

Rababah²,

AL‐Shboul³

et al. 2014

JSEA

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“…The e‐government implementation in the developing, less developed, and under‐developed countries have started taking its shape and are in the early stage of it implementation. Hence, the research studies undertaken in context of countries such as: Gambia (Chango, 2007), Uganda (Rwangoga and Baryayetunga, 2007), Jordan (Al Nagi and Hamdan, 2009; Elsheikh et al , 2008), Indonesia (Furuholt and Wahid, 2008), Cambodia (Sang et al , 2009a, b; Sinawong, 2008), India (Subramanian and Saxena, 2008), Kuwait (Al‐Rashidi, 2010), Kazakhstan (Bhuiyan, 2010b), Bangladesh (Bhuiyan, 2010a), Qatar (EL‐Haddadeh et al , 2010), South Africa (Mutula and Mostert, 2010), Pakistan (Qaisar and Ahmad, 2010), Nigeria (Adeyemo, 2011), and Malaysia (Aman and Kasimin, 2011) have mainly looked at the perspective of the challenges/barriers faced at the initial phases of the e‐government implementation.…”

Section: E‐government Adoption: Challenges and Barriersmentioning

confidence: 99%

Analysing challenges, barriers and CSF of egov adoption

Rana

Dwivedi

Williams

2013

Transforming Government: People, Process and Policy

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PurposeThe purpose of this paper is to systematically review and analyse the critical challenges and barriers of e‐government adoption. Such review aims to suggest the salient facts about the issues of successful implementation or adoption of the e‐government services under different circumstances to the researchers.Design/methodology/approachA total of 78 relevant research papers reviewing and analysing the challenges, barriers, and critical success factors were selected from a set of overall 448 articles on e‐government adoption research. These studies were comprehensively reviewed to examine some of the most significant supply and demand‐side challenges, barriers, and critical success factors explored by different studies in this context.FindingsThe findings indicated that technological barriers, lack of security and privacy, lack of trust, lack of resources, digital divide, poor management and infrastructure, lack of awareness, legal barriers, lack of IT infrastructure, and resilience were among some of the most commonly experienced challenges and barriers across the relevant studies. Moreover, it was also found that challenges and barriers associated with supply‐side (i.e. implementation) (C=53) were almost three times to the one applied to the demand‐side (i.e. adoption) (C=18). Furthermore, it was also found that citizen's satisfaction, information accuracy, security, and privacy were some of the critical factors for the success of e‐government initiatives.Research limitations/implicationsThis research only reviews the challenges, barriers and critical success factors and leaving apart many other research themes such as impact, digital divide, security, privacy, trust, and risk of e‐government adoption. Moreover, the theoretical and methodological paradigm of this research have not been explored.Originality/valueThis paper presents a comprehensive review of the challenges, barriers, and critical success factors of the e‐government adoption research both with regard to supply as well as demand side. Such review allows us to provide not only a brief account of the issues experienced in the e‐government research, but also prescribes the guidelines for the governments to consider certain facts before successfully implement their e‐government initiatives. Such a comprehensive review of e‐government adoption literature has not been performed earlier.

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“…(Ebrahim and Irani (2005). Training of employees leads to successful implementation of e-government, (Sang et al, 2009) which means that lack of training will be a significant challenge.…”

Section: Organizationalmentioning

confidence: 99%

The Difficulties and Possibilities of E-Government: The Case of Jordan

Shannak

2013

jmr

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The purpose of this paper is to explore the realities of the e-government as well as to examine the challenges and complexities of its implementation in the context of Jordanian society.A brief analysis of Jordanian published e-government vision and strategy is presented together with a review of relevant literature as related to national and international reports as well as some working papers. A number of interviews and focus groups were carried out and relevant data analyses were performed. Finally, the paper highlights the potential challenges facing the implementation of e-Government and presents a proposal for further empirical research in the form of a comprehensive research project requiring hard data collection through the suggested instruments.

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A Study on the Contribution Factors and Challenges to the Implementation of E-Government in Cambodia

Cited by 8 publications

References 3 publications

Challenges and Factors Affecting the Implementation of E-Government in Jordan

Challenges and Factors Affecting the Implementation of E-Government in Jordan

Analysing challenges, barriers and CSF of egov adoption

The Difficulties and Possibilities of E-Government: The Case of Jordan

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