A Study on the Characteristics and Writing Principles of Business Correspondence

Abstract

Abstract-Businesscorrespondence is a written communication in the trade between the two sides. During the exchanges of business correspondence, the view of the two sides is to be expressed and communicated as well as ideas and information. Therefore, an effective exchange of business correspondence can help domestic manufacturers and foreign customers establish or maintain a long-term friendly relationship. Undoubtedly, it is particularly important to learn how to write a successful business correspondence. However, just copying theoretical principles from the text is not enough. This paper takes "3C" principles, a standard of a good business correspondence generally accepted in academic field and British linguist G.N. Leech's famous politeness principles as a theoretical background, analyzing the characteristics of the language used in BC, respectively in terms of its lexical characteristic and its structural characteristics in sentences. Then, in order to batter grasp the key to write a successful business correspondence, some main writing principle like polite principle will be specifically analyzed.

Korespondensi Bisnis Dalam Perdagangan Internasional: Bagaimana Perannya Terhadap Kinerja Freight Forwarder?

“…Menurut Sviatiuk (2015), korespondensi bisnis (surat bisnis) adalah istilah umum untuk semua komunikasi tertulis yang digunakan dalam hubungan bisnis dengan mitra bisnis atau untuk komunikasi internal dalam organisasi. Hal ini senada dengan yang dikemukakan oleh Yu & Fu (2014) bahwa korespondensi bisnis adalah komunikasi tertulis dalam perdagangan antara kedua belah pihak yang memerlukan adanya pertukaran pandangan antara kedua belah pihak, baik berupa ide maupun informasi. Lebih lanjut lagi, Fatima (2017) menjelaskan bahwa korespondensi bisnis adalah komunikasi atau pertukaran informasi dalam format tertulis untuk proses kegiatan bisnis.…”