A Study on Post Hoc Analysis on Education Level in Mobile Banking

Arora, Madhu; Lochab, Anshu

doi:10.33601/effulgence.rdias/v16/ispl1/2018/article0.9

Cited by 2 publications

(2 citation statements)

References 3 publications

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“…Yadav, M., and M. Arora (2019) customer satisfaction is positively correlated with e-wallet solutions but negatively correlated with e-wallet problems. According to M. Arora (2018), utilising a digital wallet to make payments is dangerous. Additionally, they find it difficult to function.…”

Section: Literature Reviewmentioning

confidence: 99%

An Empirical study on Gender perceptions towards UPI

Kumari¹

2022

ANUSANDHAN

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This study is an empirical study on gender perceptions towards UPI. Five points likert scale is used to prepare a structured questionnaire. Primary data was based on 643 persons out of which 310 males and 333 females were found eligible in the form of completed questionnaires. Reliability statistics is up to mark and data is suitable for further analysis. T-Test statistics show no significant difference between gender perceptions towards UPI. Limitation of the study is that study is based on only gender perception. Age wise, education wise and other demographic variables can be studied in future studies.

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Section: Literature Reviewmentioning

confidence: 99%

An Empirical study on Gender perceptions towards UPI

Kumari¹

2022

ANUSANDHAN

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“…Next, Arvidsson (2014) studied consumer attitudes towards mobile banking services by examining the relative advantage, high trust, low perceived security risks, higher age, and lower-income variables with a favorable view of mobile banking services. Arora and Lochab (2018) looked at the effect of education on the risk of using mobile banking. Then, Singh, Srivastava, and Sinha (2017) examined the awareness of technology adoption to change the perception of increasing the use of mobile wallets in India.…”

Section: Introductionmentioning

confidence: 99%

The Factors of Millennials’ Continuance Intention to Use Digital Wallets in Indonesia

Soelasih

Sumani²

2022

Binus Business Review

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The growth of digital wallets increases the convenience of consumers in making transactions. The convenience that consumers feel in using digital wallets further increases their consumption. Companies influence the age group, such as millennials, with high potential in using digital wallets. The research emphasized the consumer behavior of millennials in using digital wallets. The study aimed to examine the variables that affected digital wallet users in terms of perceived usefulness, perceived risk, customer attitude, customer satisfaction, and continuance intention to use. The questionnaire was distributed using the G-form using the determination of respondents by purposive sampling. The number of respondents was 276. The measurement of reliability and validity used loadings values, Cronbach’s alpha, Composite Reliability (CR), Average Variance Extracted (AVE), and discriminant validity. In measuring the fit model, the Standardized Root Mean Square Residual (SRMR) value was used. Then, the research used Partial Least Square-Structural Equation Model (PLS-SEM) to test the hypothesis. The results show that perceived usefulness affects customer attitudes toward using digital wallets. Meanwhile, perceived risk has no effect on customer attitudes. Customer attitude impacts customer satisfaction and continuance intention to use digital wallet users directly and indirectly. Moreover, millennials strengthen the influence of customer attitude on continuance intention to use. The effect is negative, meaning that if the age of the millennials increases, it will cause a decreased attitude change towards continuance intention to use digital wallets.

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A Study on Post Hoc Analysis on Education Level in Mobile Banking

Cited by 2 publications

References 3 publications

An Empirical study on Gender perceptions towards UPI

An Empirical study on Gender perceptions towards UPI

The Factors of Millennials’ Continuance Intention to Use Digital Wallets in Indonesia

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