A study on performance of introducing ERP to semiconductor related industries in Taiwan

Abstract

Enterprise resource planning (ERP) has become critical to enhancing the competitiveness of the semiconductor industry in Taiwan by applying information technology to integrate internal information as well as external service capability of an enterprise to increase the flow speed and values and reduce the costs of human and managerial resources, manufacturing, management, and marketing. The success of ERP implementation depends on several factors, such as space, time, location, industry, and the like. It is critically important to collect information on the successful factors of ERP implementation and evaluate the performance of ERP in semiconductor-related industries in Taiwan. A statistical method based on Parasuraman et al. was applied to ERP implementation by providing a pair of performance indices, i.e., action and importance. In addition, a performance evaluation matrix, originally proposed by Lambert and Sharman, was revised to set up a standard by providing performance upper and lower control limits with the emphases of the Taguchi method and Shewhart control charts. Finally, quality function deployment (QFD) was used to remedy the weaknesses and develop corporate strategies to improve the ERP implementation.The major advantage of this proposed integrated approach is to evaluate the success of the implementation for a new system quickly at low cost. More importantly, by examining action and importance indices, the enterprise can decide how the resources should be deployed effectively and efficiently to further improve the ERP implementation.

Successful implementation of ERP systems in small businesses: a case study in Korea

“…Jinyang, unafraid of change and upgrades, is expecting more business opportunities with potential customers who want to share its production data in an online, real time computing environment. The ERP system integrates external information into internal data (Davenport 1998;Lin 2006). Samsung Electronics, for example, made a business contract under the condition of aligning Jinyang's new system with its own ordering/purchasing systems.…”

“…Most ERP adopters believe that systems would enhance operations in terms of speed and value, and thus reduce wasteful costs (Lin 2006;Chien and Tsaur 2007;Grabski and Leech 2007). Successful ERP implementation by a company yields benefits to its customers not only because they can purchase products or goods at low prices resulting from the cost savings but also because they share the data of the production line in real time.…”

“…After ERP systems were successfully implemented, companies could set up standards on financial management and operating procedures like managing inventory systems (Lin 2006). However, not all adopters had successful implementation, and some organizations failed because ERP system implementation was much more complex than just developing a computer application for a single business function.…”

Apply 6-sigma methodology in measuring the competition quality of satisfaction performance—an example of ISP Industry

“…Then refer to the performance evaluation matrix proposed by Lambert et al (1990), Hung et al (2003), Lin et al (2004), and Chen et al (2005) and Lin et al (2006), and using the importance index in Table 1 and self-company 's customer satisfaction index to construct the self-company 's customer satisfaction performance evaluation matrix, as shown in Fig. 1; similarly, we use the importance index and the customer satisfaction performance of competitive company to construct the competitive company's customer satisfaction performance Fig.…”

Applying Six-Sigma methodology in the Kano quality model: An example of the stationery industry

“…Therefore, it could be determined that the coefficient value of reliability seems quite high so that the result of the questionnaire could be testable and consistent. Based on the papers proposed by Chen et al (2005), Hung et al (2003), Lin et al (2005Lin et al ( , 2006 and Parasuraman et al (1985Parasuraman et al ( ,1991, this paper develops three index values: expected level, satisfaction and achieved level for quality as follows:…”