“…It is important for towage service providers to pay attention to efficiency while making new investments, in terms of operating costs and service quality. The factors affecting the efficiency of towage services include number of tugboats (NT), 7,8 bollard pulls of tugboats, 3 port area size, 1 waiting time of ships to receive towage services, 9,10 tugboats’ parking locations, 1 and frequency of ships arriving in port area. 7 In addition, due to the high costs of tugboats, which are the sources of towage services, organizations are faced with high investment costs.…”