A Study of the Factors Influencing Purchasing Behaviour of Online Consumers in Klang Valley, Malaysia

Abstract

<p>This study aims to analyse and discuss the factors influencing purchasing behaviours of online consumers in Klang Valley, Malaysia. In the past few years, the world has been evolving at light speed, and consumers must keep up with this fast-paced development. The technological era has changed purchasing habits so much that consumers have turned to online shopping, and vendors have explored the digitalization of product search and sales. With the impact of the pandemic, the digital age has taken over the world at a glance more than ever before. Online shopping offers consumers convenience, ease, comfort, time savings, hassle-free delivery, better price options, vast vendors, and many other obvious benefits. Since consumers are no longer restricted to a particular location or time for their purchases, this study seeks to understand factors that affect customers' online purchasing behaviour in Klang Valley, Malaysia. This study focuses on five components: perceived benefits, perceived risks, hedonic motivation, website design, and psychological dimensions. These five components have been chosen as the independent variables, with online purchase behaviour as the dependent variable. For data collection, self-administered questionnaires were distributed through social media. A total of 387 responses were collected. Findings obtained from this study indicated that perceived benefits, perceived risks, hedonic motivation, and website design are significant for consumers' online purchasing behaviour. In contrast, this study discovered that psychological dimensions are insignificant to consumers' online purchasing behaviour.</p><p><br /><strong>JEL:</strong> A10, A12, A13</p><p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/soc/0022/a.php" alt="Hit counter" /></p>

Non-Parametric Analysis of COVID-19-Driven Online Shopping Behavior in Malaysia

“…Additionally, research has highlighted the importance of perceived risk as a factor in online shopping behavior, with psychological risks leading to difficulties, loss of trust, and negative psychological effects on consumers [24]. In the context of Malaysia, a study found that consumers' perceived risks of online shopping directly influence their attitude towards online shopping behavior [6], [11], [25], [26].…”

“…The popularity of e-commerce is growing due to the convenient, affordable, and accessible shopping experience. Consumers today are too busy to visit physical stores, and online shopping allows them to shop from the comfort of their own homes [4]- [6]. Additionally, online shopping often provides lower prices compared to traditional brick-and-mortar stores, which is another factor that attracts consumers to online shopping [2], [4], [7], [8].…”

“…Additionally, online shopping often provides lower prices compared to traditional brick-and-mortar stores, which is another factor that attracts consumers to online shopping [2], [4], [7], [8]. The ability to shop 24/7 and the lack of pollution associated with online shopping are other benefits that consumers appreciate [6], [9].…”

“…The risks such as non-delivery, financial risk, product risk, delivery risk, and information security have been identified as pivotal factors that significantly impact consumers' online purchasing behavior [1], [10]- [13]. Research has shown that perceived benefits and risks play a significant role in consumers' online buying behavior [6], [12]- [15]. As the store offers more benefits, it will attract more consumers and encourage them to purchase online [16].…”