A Study of Tensions and Adjustment Under Role Conflict<sup>1</sup>

Wolfe, Donald M.; Snoek, J. Diedrick

doi:10.1111/j.1540-4560.1962.tb00419.x

Cited by 40 publications

(22 citation statements)

References 2 publications

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“…Failure to meet the expectations of the role sender results in what is called role conflict while the experiencing of uncertainty vis‐à‐vis expectations contributes to role ambiguity. Wolfe and Snoek () and Van Sell, Brief and Schuler () note that role conflict is the outcome of a number of pressures, which makes the focal person unable to comply with the expectations of the role sender(s). Role conflict influences the successful completion of tasks, especially those that are linked to one another.…”

Section: Theoretical Framework Of the Studymentioning

confidence: 99%

Value for Money and Audit Practice in the UK Public Sector

2015

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Summary: This paper uses both role theory and audit expectations gap theory to critically evaluate the ability of Value for Money (VfM) audit procedures to improve performance in UK public sector organisations. The paper reports on an empirical study of seventeen auditors and twenty two representatives of VfM client organisations. Specifically, the study has the following objectives; to examine auditors" and clients" expectations and perceptions about the ability of the VfM audit to improve public sector organisations" performance;  to examine, from both auditors" and clients" perspectives, the impact of the interplay of personal (the VfM auditors" competence relevance of skills, experience and knowledge of the public bodies" activities), interpersonal (task interdependence between the external VfM auditors and the clients) and external factors (the ambiguity of the VfM audit process) on the VfM audit performance; and  to identify the nature of potential role conflicts in the VfM audit environment along with the causes and consequences of such potential conflicts.The results show that the VfM audit was perceived as an important potential means with which to improve institutional performance in the public sector, but had been poorly implemented in the audited bodies. While the majority of the VfM auditors interviewed took an extremely positive view of their own achievements in terms of improving public institutions" performances and delivering VfM services, the majority of the clients that we interviewed were not convinced of their auditors" competence to carry out a VfM audit effectively, and to provide them with valuable recommendations.Our results show that differences in expectations and perceptions of role between the external VfM auditors and the auditees give rise to significant conflict. Three types of role conflict

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Section: Theoretical Framework Of the Studymentioning

confidence: 99%

Value for Money and Audit Practice in the UK Public Sector

2015

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“…It would be imprudent to claim that role factors were not contributing to any individual's stress. Unfortunately, the gross nature of role stress theory (e.g., Kahn et al, 1964;Kahn, 1973;Wolfe and Snoek, 1962) masks much of the subtlety of the idiographic nature of stress. The role theorists offer the postulate that 'mismatching' role expectations between senders and receivers-conditions such as seen role conflict, role ambiguity and role overload-are likely to lead to receiver stress.…”

Section: Discussionmentioning

confidence: 99%

Role stress—a methodological trap?

Fineman

Payne

1981

J Organ Behavior

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This study explores the notion that many existing studies which show moderate relationships between role variables and stress symptoms are doing so because of the operational similarity of independent and dependent variables. It was predicted that the removal of such an artefact by clearly separating the two sets of variables would result in a nil relationship. Matched 'cases' and 'controls' were compared in two different organizations. The independent judgments of occupational health specialists were used to measure stress on a number of agreed dimensions, and role measurements were taken by the researchers in three different ways. On all comparisons made there was a strong trend suggesting no role/stress associations. The implications of the results for role stress studies are discussed.

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“…Participation in decision making (PDM) was measured by the four-item scale used by Vroom (24) and Tosi (25). The tolerance for conflict measure was obtained from an approach analogous to that reported by Lyons (10).…”

Section: Setting and Samplementioning

confidence: 99%

Moderators of Role Stress Among Hospital Personnel

Posner

Randolph

1980

The Journal of Psychology

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Role ambiguity and role conflict were investigated in two occupational groups within a hospital setting. These role stresses were negatively correlated for both nurses (N = 124) and respiratory therapists (N = 31) with job satisfaction, individual performance, and unit effectiveness. While the possible moderating effects of participation in decision making and tolerance for conflict were generally not supported, the patterns are suggestive of further research.

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A Study of Tensions and Adjustment Under Role Conflict¹

Cited by 40 publications

References 2 publications

Value for Money and Audit Practice in the UK Public Sector

Value for Money and Audit Practice in the UK Public Sector

Role stress—a methodological trap?

Moderators of Role Stress Among Hospital Personnel

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A Study of Tensions and Adjustment Under Role Conflict1

Cited by 40 publications

References 2 publications

Value for Money and Audit Practice in the UK Public Sector

Value for Money and Audit Practice in the UK Public Sector

Role stress—a methodological trap?

Moderators of Role Stress Among Hospital Personnel

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Product

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A Study of Tensions and Adjustment Under Role Conflict¹