A study of emotional labor in librarianship

Det åpne bibliotek

“…Miriam L. Matteson og medforskere har vaert opptatt av emosjonelt arbeid i bibliotek, og emosjonsregulering som tema for videre forskning (Matteson, M.L. & Miller, S.S. , 2012;Matteson & Miller, 2013;Matteson, M.L., Chittock, S. & Mease, D. ,2015).…”

Buffering the Negative Effects of Surface Acting: The Moderating Role of Supervisor Support in Librarianship

“…As Matteson and Miller (2013) have noted, the technical training of librarians is often accorded more importance than the development of their emotional management skills in LIS literature. When it does qualify for research attention in the LIS field, emotional management is primarily treated in theoretical rather than practical terms.…”

“…Julien and Genuis (2009) referred to instances in which instruction librarians were expected to show enthusiasm even though they were actually experiencing a depression that they could merely superficially mask (Julien & Genuis, 2009;Matteson & Miller, 2013). Reference and User Services Association (RUSA) "Guidelines for Behavioral Performance of Reference and Information Service Providers" (RSS Management of Reference Committee, 2011) show how such accurate organizational behavior guidelines influence how librarians perform the emotional labor that they must exert within the work environment.…”

“…Reference and User Services Association (RUSA) "Guidelines for Behavioral Performance of Reference and Information Service Providers" (RSS Management of Reference Committee, 2011) show how such accurate organizational behavior guidelines influence how librarians perform the emotional labor that they must exert within the work environment. These studies' results indicate that organizations as well as individuals will benefit from considering how instructional librarians will be influenced by their emotional exertions (Arbuckle, 2008;Julien & Genuis, 2009;Matteson & Miller, 2013).…”

Predictors of Burnout Syndrome in psychologists

“…However, the set of variables that are most frequently related to Burnout refer to work-related characteristics, including emotional aspects (Çagliyan, Findik, & Doganalp, 2013;Matteson & Miller, 2013), overwork (Almeida, 2012;Shirom, Nirel, & Vinokur, 2006), weekly workload (Rupert, Hartman, & Miller, 2013;Rupert & Kent, 2007), the number of people psychologists provide services to (Roque & Soares, 2012), years of experience (Thomas, Kohli, & Choi, 2014) and the type of employment (Emery, Wade, & McLean, 2009;Senter, Morgan, Serna-McDonald, & Bewley, 2010). Autonomy (Olivier & Williams, 2005) and role conflict (Konukman et al, 2010) have also been identified as Burnout predictors.…”