A study of critical factors of the job involvement for hotel employees—Taking hotels in Taiwan as an example

Employee’s reciprocation of organizational support and leader – member exchange

“…Ahmed, Ismail, Salmiah, and Nawaz (2013) conducted research in the hotel industry and witnessed positive association in POS and job involvement. Cheng et al, (2011) also validated these findings in the Taiwanese hotel industry. Yavuz (2010) confirmed this association in the educational sector.…”

“…Job involvement is an important outcome of better exchange relations at work (POS & LMX) (Ahmed, Ismail, Amin, & Nawaz, 2013;Cheng, 2011). In the presence of positive exchange relations employees are bound to offer something of value in exchange for the offer made by the organization and leader, thus they are involved in offering something of value in the form of better attitudinal and job outcomes (Jong & Hartog, 2007;Katrinli, et al, 2008).…”

“…In the presence of positive exchange relations employees are bound to offer something of value in exchange for the offer made by the organization and leader, thus they are involved in offering something of value in the form of better attitudinal and job outcomes (Jong & Hartog, 2007;Katrinli, et al, 2008). Out of many outcomes employee role performance is an important one as it is directly related to team and ultimately organizational outcomes (Cheng, 2011;Diefendorff, Brown, Kamin, & Lord, 2002). But the past literature presents a mixed opinion about such an association; for instance and Cheng (2011) conducted research in the tourism sector, in Malaysia and Taiwan, and found positive association between exchange relations and job involvement; while Lassk et al, (2001) found positive but moderate level of relation in the retail sector in United States.…”

“…increased job involvement (Ahmed, Ismail, Amin, & Nawaz, 2013;Anvari, Amin, & Seliman, 2010;Cheng, 2011;Yavuz, 2010). But one area that is still unexplored is the effect of LMX on involvement through the mediational effect of POS.…”

The Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry

“…Higher involvement by employees can lead to innovation implementation success, employee job satisfaction and improved work-life balance [76]. Accordingly, high involvement work practices can be regarded as vital elements for high quality innovative services in hospitality [77]. Experts therefore suggest that hotel companies should place more emphasis on providing work opportunities with variety, autonomy and significance for employees.…”