A Study Comparing Waiting Times in Global and Local Queuing Systems with Heterogeneous Workers
Inessa Ainbinder,
Evgeni Temnikov,
Miriam Allalouf
Abstract:A virtual marketplace or service-providing system must ensure minimal task response times. Varying working rates among the human workers in the system can lead to longer delays for certain tasks. The waiting time in the queue is crucially affected by the queueing architecture used in the system, whether global or local. Studies generally favor global queue systems over local ones, assuming similar processing rates. However, system behavior changes when workers are heterogeneous. In this research, we used simul… Show more
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