2009
DOI: 10.3109/09638280902906402a
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A Study analysing inconsistent responses from people with multiple sclerosis in a recent national audit

Abstract: This study has revealed that simple, single questions on satisfaction with services do not offer a valid measure of patient experience. It has shown that there is a place for qualitative research in the area of patient satisfaction.

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Cited by 2 publications
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“…However, in the audit report, only 10% of PwMS were ''not at all satisfied'' and only 7% were ''very dissatisfied'' with services [8]. This shows that quantitative assessment alone does not reveal the extent of an individual's satisfaction or dissatisfaction, which is supported by previous studies [7,14,15]. This study found that PwMS were mostly dissatisfied with the standard of NHS services (n ¼ 344; 50%), in particular lack of support and information (n ¼ 115; 33%).…”
Section: Discussionmentioning
confidence: 56%
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“…However, in the audit report, only 10% of PwMS were ''not at all satisfied'' and only 7% were ''very dissatisfied'' with services [8]. This shows that quantitative assessment alone does not reveal the extent of an individual's satisfaction or dissatisfaction, which is supported by previous studies [7,14,15]. This study found that PwMS were mostly dissatisfied with the standard of NHS services (n ¼ 344; 50%), in particular lack of support and information (n ¼ 115; 33%).…”
Section: Discussionmentioning
confidence: 56%
“…Content analysis was used to examine the qualitative data obtained from the audit, in line with previous research [7].…”
Section: Discussionmentioning
confidence: 99%
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