“…There are different factors influencing the choice of canteens by students and u staff, the choice of food in canteens and the satisfaction of students and university staff from canteen services. Some of the factors are as follows:- The quality of food and beverages, quality of ingredients used in foods, taste of food [1,16,17,18],
- Menu variation [16,19,20];
- Quality of service (staff performance and ambience), efficiency of service [1,16,18,21,22]; responsiveness-assurance, empathy-equity, reliability and tangibles [4];
- Value, price and price fairness [1,20];
- Hygiene and cleanliness, food hygiene and environment, cleanliness while serving to customers [20];
- Location, as well as the atmospherics of establishment [1,18,19], the canteen design [23], the physical setting [26], furniture suitably designed at university canteens [20];
- Waiting time [16].
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