A Structural and Functional Design for Resource Deployments in Ad Hoc Multimodal Service Systems

Abstract

Many service systems such as transportation and logistics systems provide multimodal services with various resources, where how a service is provided to customers including the resources assigned to the service is often designed in advance of the service operations. However, due to increasing dynamics and uncertainty in certain situations, the needs for quickly designing and deploying ad hoc service systems in response to urgent and unexpected events occurred during the service provision have become significant. Motivated by this, we present a structural and functional design that supports Ad Hoc Multimodal Service System (AHMSS) deployment with a focus on a structure of the system, constraints governing the decisions involved in the system, and functions required for the system operation. The proposed design solution provides the basis for developing a decision support system for AHMSS deployment.

Unpacking the Role of Artificial Intelligence for a Multimodal Service System Design

“…An Ad Hoc Multimodal Service System (AHMSS) is often designed and deployed to manage the urgency and rareness of demands. An AHMSS is a service instance designed specifically for a demand with certain requirements [6]. An AHMSS only lasts for a limited time period and serves a demand that is unique and new in terms of how the service is delivered.…”

“…Following the performance and potentials of AI, this study, as an extended work of Sung et al [6], examines how AI can support the AHMSS design process. Sung et al [6] discuss the necessity of designing a proper decision support system for AHMSS deployment.…”

“…Following the performance and potentials of AI, this study, as an extended work of Sung et al [6], examines how AI can support the AHMSS design process. Sung et al [6] discuss the necessity of designing a proper decision support system for AHMSS deployment. Based on this, we aim to further conceptualize the decision support system for AHMSS and to leverage the use of AI as the key solution for the challenges.…”