A strategic safety management framework through balanced scorecard and quality function deployment

Abstract

The aim of this paper is to propose a safety management framework for construction companies. A literature review was carried out to identify significant factors that would improve safety performance. Two management tools—namely, the balanced scorecard and quality function deployment (QFD)—were used to construct the framework. Strategic goals were established for each of the following perspectives of the balanced scorecard: financial and cultural, employee, process, and learning. Afterwards, a questionnaire was prepared using the QFD approach. The goals in the financial and cultural perspective were defined as the safety-related needs of the organization ("customer requirements" in the original QFD approach); and the goals in the remaining perspectives included the actions that the organization could take to meet its needs. Results of the questionnaire were used to set the final strategic goals in the balanced scorecard. Safety performance measures and initiatives were used to accomplish the goals in the balanced scorecard. Key words: safety management, balanced scorecard, quality function deployment.

Investigating design targets for effective performance management system: an application of balance scorecard using QFD

“…Preceding literature review have made it evident that both BSC and QFD have been mostly applied separately to evaluate and establish effectual organizational strategies. Few researches have combined QFD and BSC for diverse purposes (Dror and Barad, 2006) and have applied them to see the performance of the entire organization not the employees, Gunduz and Simsek (2011) have developed a safety management framework for construction companies, Moussa (2017) have applied it in pavement management, Hajikhani and Jafari (2013) have combined the methods for effective strategic planning. Furthermore, researchers have also combined BSC with SWOT analysis for strategic planning in educational organizations (Zohrabi and Manteghi, 2011), and few have developed a hybrid of BSC, SWOT, QFD (Ip and Koo, 2004).…”

Perancangan Alat Bantu Swing Otomatis Untuk Mengurangi Kegagalan Produk Pada Industri Bahan Bangunan

“…Untuk memahami mengenai QFD dilakukan studi literatur dari beberapa penulis mengenai QFD, yaitu Cohen [7], Murat Gunduz [8], Hartanto [9] dan Kay C. Tan [10]. Penerapan QFD dapat mengurangi waktu desain sebesar 40% dan biaya desain sebesar 60% secara bersamaan dengan kualitas desain yang tetap dipertahankan dan ditingkatkannya.…”

An optimal integrated QSMS model from cluster analysis

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